Gareth Reid Email & Phone Number

Belfast, United Kingdom

As a customer advisor my focus is tailored towards customer experience. Joining B&Q in October 2016 as a checkout operator my potential was quickly realised, and I was promoted to a Returns and Click and Collect Operator. Recently my talents have seen me take on more responsibilities, bringing a number of major improvements to the Front-End Processes. Notably I have improved and updated our rental processes, digitalised our Community Reuse scheme and collated and refined the returns policy and… Show more As a customer advisor my focus is tailored towards customer experience. Joining B&Q in October 2016 as a checkout operator my potential was quickly realised, and I was promoted to a Returns and Click and Collect Operator. Recently my talents have seen me take on more responsibilities, bringing a number of major improvements to the Front-End Processes. Notably I have improved and updated our rental processes, digitalised our Community Reuse scheme and collated and refined the returns policy and process to streamline it for both customers and colleagues. My passion for improving customer and colleague experience for recognised when I was presented with one of five Special Awards at the B&Q Holywood Annual Awards. Furthermore, my dedication to customer care had been noted through our Voice of the Customer reports where I have recently received feedback noting my “polite and professional attitude” and ability to resolve problems and conflicts. Show less

Belfast, Northern Ireland

Write to Read is an award winning Apple application capable of photographing text and displaying on screen in a bespoke font, proven to improve the comprehension and retention of words a person with dyslexia reads. I created Write to Read to help my classmates with dyslexia in 2012 which saw me qualifyfor the Big Bang National Science and Engineering Competition 2013. The event, staged atLondon’s ExCel Centre from Wednesday 13th to Saturday 16th March, saw over 450… Show more Write to Read is an award winning Apple application capable of photographing text and displaying on screen in a bespoke font, proven to improve the comprehension and retention of words a person with dyslexia reads. I created Write to Read to help my classmates with dyslexia in 2012 which saw me qualifyfor the Big Bang National Science and Engineering Competition 2013. The event, staged atLondon’s ExCel Centre from Wednesday 13th to Saturday 16th March, saw over 450 projectsdisplayed by entrants from across the UK as in excess of 40000 visitors attended throughoutthe four days. Despite the extremely high standard of this year’s competition my projecthelped him to achieve first place in both the Junior Engineering category as well as the ‘CREST Creativity Award.' ​My invitation to compete at this elite competition came after I achieved first place in the ‘Software4Schools’ category and runner-up in the ‘Young Engineer for Britain’ category at the province-wide ‘Sentinus Young Innovators’ Awards’, held at the Odyssey, Belfast, June 2012 after being entered for the competition by Grosvenor's Head of Technology and DesignMr S. Taggart who has continued to help throughout my project.However Write to Read has not just shown success at competitions but has also sparked interest across Northern Ireland and the UK with myself currently in discussions with a number of organizations and charities, including: The Police Service of Northern Ireland, Disability Action and Invest Northern Ireland with support also from The Met Office and The National Foundation for Educational Research. Show less

Derry~Londonderry

As part of an internship with the Northern Ireland Science Park I was appointed Events Manager for Create:2014, a one-day creative conference hosting international speakers and live interactive workshops to over 300 guests. I worked alongside a team of five other peers to organise and produce the entire event generating revenue in excess of £14,000. Through this experience I developed both my leadership skills and my ability to work in a team as well as improving my time management and… Show more As part of an internship with the Northern Ireland Science Park I was appointed Events Manager for Create:2014, a one-day creative conference hosting international speakers and live interactive workshops to over 300 guests. I worked alongside a team of five other peers to organise and produce the entire event generating revenue in excess of £14,000. Through this experience I developed both my leadership skills and my ability to work in a team as well as improving my time management and organisational skills. In 2015 I took over as CEO to further grow the conference. Show less

Bachelor Of Engineering - Beng (Honours), Engineering/Industrial Management

Activities and Societies: Young Enterprise Start Up CEO- Enterprise Society- Engineering Society- Member of the Institute of Directors.

A Levels • Technology And Design (A), Economics (B), Mathematics (C)

Activities and Societies: GCSEs • 11.5 GSCEs with 3A* and 8A Grades Fencing, Medallion Rugby Team, STEM Group, Public Speaking, Mock Trial.

Education record