Fulfil the role of a Duty Manager, managing up to 12 restaurant staff and ensure excellent customer service delivery during breakfast, lunch, afternoon tea or dinner for up to 120 covers. Received impressive personal reviews on Trip Advisor and internal feedback. Display strong event delivery expertise in staging wedding receptions, conferences and functions for up to 200 guests, all to a specific brief whilst ensuring all internal departments consistently work well together to achieve customer satisfaction throughout entire event. Host wedding and event functions by fulfilling the role as Master of Ceremonies and ensuring that the events run efficiently whilst creating a guest focused culture within the banqueting team. Displayed full ownership and initiative in delivering outside catering functions such as lunches for guests attending shoots at the Exton Estate. Led small teams to deliver lunches for up to 25 guests and displayed strong organisational skills in ensuring smooth delivery of the events from start to finish.

Effective and profitable day-to-day management of the Burgess Hall, Huntingdonshire's premier entertainment, conference, wedding and events venue, including specific duties relating to the staffing, operations, programming and marketing of events. Directly managed the Event Operations Manager and indirectly managed up to 50 Burgess Hall staff from front of house staff, bar/catering staff, furniture setters and cleaners, to ensure we maximised commercial opportunities and ensured the profitability of the bar/catering facilities.Drive the commercial development of the Zest Cafes and Bars as part of the HDC's One Leisure facilities located at Huntingdon, St. Ives, and St. Neots. Directly managed the Zest Manager and indirectly managed up to 50 Zest hospitality staff, managing performance appraisals, staff recruitment and the development of strategic and operational initiatives.Developed new partnerships and existing relationships with promoters, event agencies and private clients to offer a varied event programme and negotiated the best financial deals.Worked closely with promoters/event agencies and marketing manager to ensure touring acts and stand-alone events had a marketing plan; coordinated the design and delivery of marketing collateral to promote the event via website, social media, newspaper, magazine and radio. Responsible for business development and ensuring quality service delivery across all the One Leisure hospitality and event activities, ensuring good business relationships with vendors and service providers and continuously monitoring sales and profitability.

Worked closely with the General Manager, Service Managers and Restaurant Managers and took responsibility for the hotel in their absence. Helped maximise the profitability of the business within company budgets and ensured high standards were achieved and maintained.Created positive guest experiences by delivering a high level of customer service by timely order taking, ensuring the smooth running of both the front of house staff and the kitchen and ensuring all relevant tasks for each shift were completed. Identified and delegated responsibilities to shift leaders and staff to ensure objectives were met and excellent service was consistently achieved.Consistently reviewed operations and staff to identify any problems, concerns, and opportunities for improvement and provided coaching and feedback to managers and staff while assessing performance on an ongoing basis.Managed the Garden Room restaurant to meet or exceed standards in food quality, safety, and cleanliness and assisted in new menu implementation.

As part of the global marketing communications team, I was responsible for delivering a strategic events programme to increase global brand presence and market share, and improve customer engagement. Demonstrated consistent success in designing and managing large scale exhibition stands at annual exhibitions in China, Germany, Jakarta, Middle East, Norway, UK and USA with stands ranging from 64sqm to 280sqm. Effectively managed tenders and supplier contracts, developed strong relationships with media, distributors, and regional sales teams. Developed a marketing plan to launch the market leading ‘Grid Code ready’ alternators at POWER GEN Europe in 2012. Delivered a 78sqm exhibition stand which included technical experts discussing key product features; followed up exhibition with Grid Code seminars held in Frankfurt and Ingolstadt and put in place a communication plan to keep customers engaged. Also assisted with the development of a micro site, www.gridcodegenerators.com. Launched the Cummins CorePlus Motor Generator to the commercial vehicle market. Co-hosted press event with Engine Business in conjunction with IAA exhibition stand in Germany in 2013 and then followed up this launch event with exhibition stand at Mid America Trucking Show in Kentucky, USA, in 2014. Developed exhibition show machine along with promotional video and event collateral. Worked closely with Territory Managers to devise a technical seminar programme to support overall market segment objectives and customer requirements. Held seminars on a quarterly basis for audiences of up to 200 targeted decision makers. Held successful events in Germany, Norway, Singapore, South Africa and South Korea. Launched the company's first webinar series in 2015 which led to enhanced company and product brand reputations and increased technical and commercial knowledge of both staff and customers.

Part of a dynamic team based in the European Headquarters, I was employed to assist with the marketing and events management of both international and national corporate events.Achievements:Launched the inaugural World Corporate Cup of Soccer hosted by Manchester United and played on Carrington Training Grounds. I helped secure participation in this event as well as all annual tournaments since 2008. Partnered with a development agency, the Shoreditch Trust, to host the Shoreditch Corporate Games in 2008 which proved successful in raising the corporate profile of Shoreditch. The event had over 400 participants across 12 sports over two days and promoted the local venues and sporting facilities.Compiled sponsorship contracts, training manuals, press releases, blogs, memorandum of agreements, presentations and marketing materials for the corporate events.Supervised and trained international license holders, both in the key elements of the Corporate Games and Corporate Cups as well as the database management system and marketing and sales techniques. Over the weekend of our annual UK Corporate Games I fulfilled the role of the Sports Coordinator for the Go-Karting event which annually had up to 250 participants. I managed a small team of officials which ensured the professional organisation and management of the sporting event and I was a key part in gaining a loyal follower base. First staff member to fully utilise and train both internal staff and clients on our online entry website.

SPG Media is an international business-to-business media company providing controlled circulation magazines, reference websites, and business conferences and summits for top company executives and senior management.Responsible for inviting senior executives to the Global Secure Summit, a bespoke B2B event that united developers of security technology and product innovation with leading consumer product companies in order to combat counterfeiting and piracy. Achievements:Managed database of prospective clients and generated new leads by utilising trade journals, internet, referrals and in-house publications. Gained the participation of two top blue chip companies in first month.

Computer Storage Services (CSSI) is rated one of SA’s top 300 companies, and is a leading data storage specialist firm providing a host of quality data storage products and full hosting services ranging from data storage devices such as hard disk drives, backup systems to services such as data recovery, data migration, forensics and data archival services.Achievements:Managed and supervised a team of internal sales executives of up to 5 individuals. Induced new sales staff into company culture, standards and processes.Sold data storage products and services to distributors, resellers and end users with particular emphasis on face-to-face meetings and presentations.Generated sales reports by product line and item and ensure sales objectives were achieved. Managed the company’s key customer accounts and aimed to expand their buying habits.Performed certain marketing functions within the company i.e. market and manage the company's corporate identity and brand; market and manage sales promotions and incentive schemes, both internally and externally.

Employed to market this new venue as a wedding and conference facility.Achievements: Supervised a small team that would drive this new business venture.Conducted in-depth market research into the conference and wedding industries.Planned and executed a strategic business and marketing plan for both sectors.Developed and managed cross-product marketing materials as I worked with advertising agencies, type houses, editors, printers, art directors, producers, and audiovisual studios.Oversaw scheduling and participation in trade shows, seminars and promotional events. Designed and maintained the company’s website and electronic communications.Developed and managed partnerships with key service providers and negotiated contracts.Performed the duties of an Event Manager and Conference Organiser from time to time. Coordinated sponsorship contracts for the various aspects of respective events.Oversaw the training of staff in charge of operations, maintenance, sales, events and facilities. Presented progress reports to the Board of Directors to ensure the business was proving profitable.