Gareth Mugan Email & Phone Number

Glasgow, GB

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Glasgow, United Kingdom

• Clients include:ASM Global (P&J Arena, Aberdeen; Utilita Arena, Newcastle and Playhouse Whitley Bay), AMG (O2 Academy Newcastle and O2 City Hall Newcastle), Alhambra Theatre, Celtic Connections, Glasgow Jazz Festival.
• Managing and developing client relationships (new and existing) across Scotland by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
• Developing and maintaining an in-depth understanding of clients business needs whilst identifying potential new business opportunities and improving relations.
• Creating and updating event information/deal sheets using contractual and financial information. Monitoring the events through their life cycle and ensuring clients have up to date reports.
• Monitoring available ticket inventory, on a range of events and tours, with a view to maximising its retail potential and using experience to flag potential opportunities
• Accruing venue information relating to tours and events under my management and ensuring it is up to date, accurate and available to all sales channels

London, United Kingdom

• As a Product Specialist I provided internal support to Live Nation Entertainment(LNE) for Ticketmaster International, Live Nation International,TicketWeb, GetMeIn product and ticketing system in use throughout Europe.
• Market Representative for the United Arab Emirates and second on Spain, UK and Netherlands
• Maintaining a detailed knowledge of the Ticketmaster/LNE ticketing platforms
• Keep abreast of new products and technologies pertinent to Ticketmaster/LNE
• Providing internal tier one product support to our markets in Europe and the Middle East and supplying information on the ticketing systems and associated products’ functionalities
• Daily work includes bug reporting, documentation, system and product testing, training, system configuration, and account management for the international markets.

London, United Kingdom

• Clients included: Ambassadors Theatre Group(ATG); Live Nation Comedy; Avalon UK Productions; Just For Laughs; the National Theatre; the Southbank Centre; Underbelly(Udderbelly); Stage Entertainment and Show 4 Kids PLC.
• Managing and developing client relationships (new and existing) by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
• Developing and maintaining an in-depth understanding of clients business needs whilst identifying potential new business opportunities and improving relations.
• Creating and updating event information/deal sheets using contractual and financial information. Monitoring the events through their life cycle and ensuring clients have up to date reports.
• Monitoring available ticket inventory, on a range of events and tours, with a view to maximising its retail potential and using experience to flag potential opportunities
• Accruing venue information relating to tours and events under my management and ensuring it is up to date, accurate and available to all sales channels

London, United Kingdom

• Responsibilities included:
• Assist Client Account Management team providing system support, query resolution and ensuring a good level of communication with venues and promoters.
• Monitoring inventory levels with a view to maximise retail potential
• Internal and external(client) reporting of information pertaining, but not limited to, sales and customer information.
• Developing and maintaining an in-depth knowledge of our clients' business needs, reporting any client support issues to the relevant client account manager
• Develop and maintaining all Teamwork within the department, across multiple genres and between Departments including Sales, Event Programming, client marketing and customer services to ensure the needs of the client.

London, United Kingdom

• Responsibilities included:
• Assist Theatre Client Account Management team with all reporting needs for Theatre Clients.
• Monitoring and ensuring all allocations are correct, requesting additional allocation where needed.
• Monitoring and reporting sales and promotional figures across departments
• Processing all Customer Service enquiries, resolving where possible any issues where Client Account Management team are not required
• Co-ordinating the Client Account Management team assistant team on cross genre tasks, training in new colleagues’ in host reporting

London, United Kingdom

• Responsibilities included:
• Aiding in the implementation of new telecommunications systems in companies throughout the UK and Europe.
• Providing training (often single-handedly) on the operation of new phone systems, in medium to large groups or in one-on-one sessions.
• Demonstrating proficiency in new systems through prior independent study and able to speak competently on their operation, often without any immediate backup.
• Adapting workshops rapidly to meet differing levels of understanding.
• Displaying willingness to travel at short notice throughout Europe and a flexible approach to working hours.

London, United Kingdom

• Responsibilities included:
• Ensuring that weekly sales targets are met (approx £18k) by managing and motivating staff effectively, leading on good sales technique and actioning our merchandising plans.
• Liaising with Evisu Head Office to provide key figures for sales, customer feedback, returns, stock levels and promotions.
• Researching new and creative avenues to help promote and increase sales and brand visibility.
• Supervising a small team of sales staff in the Selfridges and Harvey Nichols concessions.
• Handling stock control for the concession, ensuring it is merchandised to agreed standards and necessary paperwork is completed, always showing good organisational skills and a high level of attention to detail.

London, United Kingdom

• Responsibilities included:
• Liaising regularly with visual display and merchandising teams to ensure all inventory was properly represented on the to maximise sales potential.
• Ensured good channels of communication were maintained between junior staff and store manager/head office.
• Set assignments and prioritised the days activities for junior staff.

Portland, Oregon Area

• Responsible for the health and safety of large groups of children from 6-16 years of age.
• Worked closely with other staff to plan activities, support the camper’s needs and create a safe and comforting environment for them.
• Participated in extensive training to develop and refine my counselling skills.
• Encouraged to expand my responsibilities and lead on new ideas and initiatives.

Foundation, Visual And Performing Arts

• Foundation in Performance and Directing. • Handled box office duties for various productions inc. taking telephone bookings, issuing.

Technical Theatre/Theatre Design And Technology

Two year course specialising in three major areas: Stage Management Sound and Lighting Set Design and Construction Coordinated and.

Preliminary Engineering

Activities and Societies: Mountaineering & Climbing Society, Drama Society, Student Union Equality Officer (2000-2001)