Garet Hofer Email & Phone Number

Stockton, California, United States

As an IT professional with a strong technical background, I have consistently delivered complex projects that have enhanced network performance, security, and user experience. My key accomplishments include:Optimizing network functionality through effective troubleshooting of Layer 2 and 3 equipmentConducting thorough troubleshooting for Cisco Meraki systems, resolving wireless and routing issuesUpgrading Windows server environments and implementing group policies to improve user experience and enforce security measuresImplementing Fortinet Firewall 60F devices to accommodate ISP-provided bandwidth, writing security policies to segment vulnerable devices into their own subnets, and allowing guided traffic access only to necessary resourcesCoordinating and installing a Forticlient EMS server to centrally manage and push policies to client computers running Forticlient softwareSuccessfully managing over 13 Office 365 migrations as part of the Move to Office 365 projectEfficiently managing the IT budget for a 50-user office with multiple site locations, providing insightful recommendations to improve technology engagement at the site levelImplementing and managing Microsoft Intune, a cloud-based mobile device management solution, to centralize management and security enforcement of mobile devices within the organization, enhancing data protection and user productivityWith a proven track record of executing projects that drive business value, I am committed to leveraging my technical expertise to deliver innovative solutions that meet organizational objectives.

Lathrop, California, United States

In my capacity as a Network / Systems Strategist at Ghofertech, I am tasked with providing expert guidance on the planning, installation, and configuration of diverse networking and switching equipment for medium and small-sized environments. Some of my noteworthy achievements in this role include:- Developing comprehensive project plans and expense invoices to ensure efficient and cost-effective execution of projects.- Conducting thorough walk-throughs of client environments to guarantee the appropriate selection of equipment and well-researched recommendations.- Installing and configuring an array of networking and switching equipment from various vendors with immaculate precision.- Establishing a multiple access point and subnetted environment utilizing top-of-the-line Ubiquiti equipment.- Configuring a seamless VPN connection between two Fortigate appliances to ensure uninterrupted connectivity between two offices.- Undertaking complete network installations for clients, encompassing but not limited to cable termination, wall jack installation, racking switching equipment, setting up the advanced Ubiquiti Dream Machine Pro, mounting access points, configuring three VLANs (one for POS terminals to enhance security), and configuring firewall rules to allow for secure communication between staff, guests, POS terminals, and the internet at large.

Mountain House, Calfornia

As a technology network assistant in a classroom setting, I facilitated student instruction and provided technical assistance to address a range of challenges encountered by end clients. My responsibilities included serving as a technical escalation point to troubleshoot cabling deficiencies, network equipment issues, and other technical glitches. Some of my key achievements in this role include:• Expertly corrected faulty patch-panels and promptly resolved any equipment malfunctions to minimize disruptions to learning.• Conducted Routing Protocol troubleshooting (including OSPF and EIGRP) to diagnose and mitigate network issues.• Provided valuable technical guidance to students on complex network topology inquiries, leveraging my in-depth knowledge and experience in the field.• Conducted comprehensive verifications of classroom computer functions, including network connectivity checks to ensure optimal performance.• Successfully executed the setup and configuration of VirtualBox VM image for classroom lab, enabling students to engage in practical, hands-on learning experiences.My unwavering commitment to excellence and extensive technical knowledge make me a valuable asset to any organization that values innovation and expertise in the realm of technical education.

District Office - Information Technology Department

- Conducted elevated Tier II level hardware and software troubleshooting and maintenance tasks on student devices with exceptional precision, ensuring optimal functionality.- Ensured seamless connectivity for student devices with both Local Area Network (LAN) and Wide Area Network (WAN) for uninterrupted academic pursuits.- Provided expert consultancy services to Tier I technicians, delivering efficient solutions for complex hardware and software issues.- Self-taught and formulated district device image to facilitate swift onboarding of new student devices.- Devised and implemented time-efficient techniques for quick turnaround of student device repairs, boosting productivity and reducing downtime.- Supervised and managed the multi-layered district inventory of student device parts, ensuring accurate and timely restocking.- Rendered Tier II level repairs to all escalated hardware and software issues from Tier I, with meticulous attention to detail and accuracy.

Lathrop High School, Ca

Professional Summary:As an experienced Technical Lead with a Tier I level, I have successfully managed and maintained a helpdesk ticket system for a dynamic staff of over 20 individuals and a student body exceeding 1,600 individuals. My technical expertise and effective communication skills have been instrumental in resolving complex classroom AV and network issues. Additionally, I have played a crucial role in the rollout of student 1-to-1 devices to the entire school.Key Achievements:- Served as the primary point of contact for all technical issues that arose in Lathrop High School.- Managed and maintained a helpdesk ticket system for a staff of over 20 and a student body exceeding 1,600 individuals.- Skillfully reimaged and deployed a vast array of new student and staff devices.- Provided top-notch technical instruction for both staff and students.- Collaborated with Tier II and III technicians to provide swift and effective solutions to any challenges that arose.- Played an instrumental role in the rollout of student 1-to-1 devices to the entire school.- Developed an incredibly efficient method for the rapid deployment of over 30 computers.- Mastered a variety of classroom software applications in support of a critical game design curriculum.Skills and Expertise:- Technical troubleshooting and problem-solving- Helpdesk ticket system management- Device imaging and deployment- Classroom AV and network support- Technical instruction for staff and students- Stakeholder communication and collaboration- Efficient project management- Classroom software application proficiency.

Lathrop Elementary & Mossdale Elementary

Served as the primary technical liaison for Lathrop & Mossdale Elementary Schools, facilitating seamless resolution of diverse Windows 7-based technical dilemmas through both onsite and remote assistance.Key Achievements:Orchestrated electronic testing timetables for students in alignment with district-wide assessment programs.Efficiently allocated support resources to attend to technical challenges and apprehensions across dual school campuses.Ensured the consistent reliability of laboratory computer systems for optimal student learning outcomes, proactively diagnosing and remedying complex software, network, and hardware issues.

Manteca, Ca

Ensured a pristine storefront, promptly attended to customer inquiries, and dutifully fulfilled delegated assignments from supervisory personnel.• Cultivated and refined an array of interpersonal proficiencies.• Employed adroit multitasking abilities to optimize task completion within stipulated time constraints.• Facilitated membership registrations for patrons utilizing cutting-edge iPad technology.• Garnered four commendatory accolades from covert customer evaluations, lauding exemplary service provision.

Manteca, California

Served as the technical liaison for Windows-based technical solutions. Conducted in-depth research and successfully implemented an Active Directory domain server for a 30+ user office.• Proficiently configured user accounts for all personnel within the organization.• Conducted comprehensive training sessions for staff on computer utilization, email access, and network file sharing.• Developed and implemented group policies to restrict user permissions.• Facilitated a seamless migration of the website and email system from one hosting provider to another, resulting in substantial cost savings.• Authored a custom VBS script to establish secure and reliable user network drives for information storage.

Stockton, California Area

intern position summer

Associate Of Science - Information Technology, Network Security Technician

Associate Of Science - Information Technology, Computer Network Technician

Computer And Information Sciences And Support Services