As the Head of Professional Services at Veritas Prime, my role encompasses a wide range of strategic objectives and responsibilities aimed at ensuring high-quality service delivery and driving organisational success.Responsible for managing Delivery, Consulting, Advisory and the Support portfolio to ensure high quality services and support delivery. Driving delivery efficiency by standardising service delivery processes and operating procedures across all departments, ensuring a strong focus on sales enablement, ensuring consultants are equipped to provide pre-sales support, including demos, discovery, effort estimations, and scoping.

As the Programme Manager, my role was to lead the implementation of SuccessFactors Employee Central Payroll for the BT Group, overseeing strategic initiatives to streamline payroll processes and enhance operational efficiency. My role involved orchestrating project planning, resource management, and stakeholder alignment to ensure successful delivery aligned with BT Group's objectives. With a focus on communication, risk mitigation, and problem-solving, I drove collaborative efforts to overcome challenges and deliver impactful solutions.

In my capacity as the Global Programme Manager at Assa Abloy, my primary responsibility was to provide governance and steer to the inflight implementation of S/4HANA across 70 countries, I led the strategic direction of the programme, ensuring alignment with business objectives and overseeing all facets of the implementation process. Through effective governance frameworks, I monitored progress, mitigated risks, and facilitated decision-making to keep the project on track. By fostering collaboration and communication across diverse teams, I drove towards a successful outcome that optimised business processes and maximised the benefits of the new ERP system for Assa Abloy on a global scale.In parallel to overseeing the implementation of S/4HANA at Assa Abloy, I also spearheaded the preparation and negotiation of commercial agreements for the implementation of SalesForce. This involved developing strategic partnerships, market analysis, and negotiating favourable terms to support Assa Abloy's business objectives.

I played a pivotal role in driving operational improvements, cost reduction, and revenue enhancement initiatives. Through strategic analysis and process optimisation, I identified areas for efficiency gains and implemented solutions to streamline operations. By implementing cost-saving measures and negotiating favourable contracts with suppliers, I contributed to significant reductions in expenditure. Additionally, I focused on revenue generation by identifying new business opportunities, refining marketing strategies, and enhancing customer experiences.

As the Global Vice President of Professional Services, I set a clear vision and strategy for the Professional Services team, driving operational excellence and ensuring customer success and value realisation. My responsibilities included managing P&L, driving growth, and playing a key role in the Revenue Leadership team, where I contributed to the development of growth and value strategies.I was accountable for accurate revenue forecasting and the design of service offerings, ensuring our services were aligned with market needs and organisational goals. My role required extensive cross-functional collaboration with Sales, Customer Success, and Product teams to align strategies and foster cohesive growth.

As the Director for UK, Ireland, and North America, I was responsible for all delivery and customer engagements across these regions, building key strategic relationships with Sales, Marketing, and global practice leadership. My primary objectives included delivering profitability and ensuring PAB projected margins were predictably delivered and exceeded. I supported sales, marketing, and account management to achieve and exceed sales targets every quarter. Ensuring delivery excellence with first-time-right quality delivery was crucial to strengthening our reputation as a market-leading SI. I managed staffing to ensure the right talent was available at the right time, in the right place, and at the right cost. Building strong customer relationships and ensuring clients were referenceable were also key aspects of my role. Additionally, I developed market offerings and solutions that resonated with existing and potential clients.I built strong relationships with sales, pre-sales, marketing, and account management, driving a collaborative approach and making sales and marketing a joint pursuit with delivery. I provided advice and guidance on opportunities outside of my region, gaining global recognition, and leveraged existing global relationships with SAP leadership. I drove a commercial mindset among consultants and PMs, significantly improving margin attainment and establishing an ongoing collaborative training curriculum. Optimising delivery models for faster deployments with higher adoption and establishing a new approach to lead with Advisory, focusing on value, drivers, success criteria, and success stories were key to our success. I promoted a consultative approach, moving away from being order takers, with an ongoing collaborative training curriculum and established strong governance across all programs of work.

As Head of SAP SuccessFactors for Australia and New Zealand, I led and ran the SAP SuccessFactors Cloud Services business and managing budgets, profitability. I partnered with broader SAP teams, including licensing, services sales, solutioning centre, CEE, and CSM teams, to drive collaborative success.I provided oversight on project delivery across the Market Unit, working closely with consultants, project managers and extended teams from the initial bid process through to project completion, including post go-live hypercare. My focus was on expanding SAP SuccessFactors Cloud services in Australia and New Zealand and driving collaboration across the APJ region.In my role, I supported project managers, solution architects, and consultants, conducting regular 1:1 meetings and continuous performance management discussions. I ensured executive presence on high-profile implementations, managed forecasting and resource allocation, and supported a strong SAP SuccessFactors PMO. My leadership was key in driving continuous improvement across SAP SuccessFactors and Cloud Services.

As a Project Manager for SAP SuccessFactors, I played a pivotal role in aligning with sales and supporting pre-sales activities, including scoping and estimating projects. My responsibilities included building trust with clients and delivering successful projects on a global scale. I managed project commercials and maintained strong stakeholder relationships to ensure project success and client satisfaction. My expertise in navigating complex projects and fostering collaboration across teams enabled the seamless delivery of high-quality solutions tailored to our clients' needs.

As a Programme Manager at Datacom, a leading SAP SuccessFactors implementation partner, I played a pivotal role in supporting our customers throughout the implementation of SuccessFactors solutions. Drawing upon my expertise in project management and SuccessFactors technologies, I provided strategic guidance and hands-on support to ensure the successful deployment of these solutions tailored to each client's unique needs. From project inception to post-implementation support, I led cross-functional teams, facilitated stakeholder collaboration, and upheld rigorous quality standards to deliver exceptional outcomes.

As a Programme Manager at Coca-Cola, I led the successful implementation of a comprehensive suite of SAP/SF modules, including Employee Central, Recruitment Management, Recruitment Marketing, Onboarding, Learning Management, Workforce Analytics, and Workforce Planning. Through meticulous planning, stakeholder engagement, and project execution, I ensured seamless integration of these modules to optimise HR processes and drive business outcomes. Leveraging my expertise in project management and SAP/SF technologies, I orchestrated cross-functional teams to deliver solutions aligned with Coca-Cola's strategic objectives. By fostering collaboration and innovation, I facilitated the transformation of HR operations, empowering Coca-Cola to thrive in a dynamic and competitive landscape.

As the Head of Talent Acquisition for Coca-Cola in Australia and New Zealand, I provided leadership to a large talent acquisition team, driving strategic initiatives to attract, engage, and retain top talent across the region. Responsible for overseeing the development and execution of innovative recruitment strategies, I ensured alignment with business objectives while fostering a culture of excellence in talent acquisition. By harnessing market insights and industry best practices, I orchestrated initiatives to enhance the candidate experience and champion diversity and inclusion efforts. Through collaborative partnerships with internal stakeholders and external partners, I facilitated the identification and recruitment of key talent, empowering Coca-Cola's success and growth in the region.

BHP Billiton operates globally to provide the natural resources essential for the world's economic and social development, now and into the future.Using proactive, talent attraction and direct sourcing models with the aim of reducing time to hire and overall recruitment spend. My responsibility is for creating and executing talent acquisition strategies to meet current and future business needs through proactive talent management and pipeline development including Boolean searching and sourcing strategies on a national and international basis.

HRX offer RPO solutions, employment branding, recruitment diagnostics, recruitment process re-engineering, developing and delivering graduate recruitment solutions and talent management.

Bankwest are a wholly owned subsidiary of the Commonwealth Bank Group, which is one of Australia's leading providers of integrated financial services.During my time with Bankwest I had the responsible for the recruitment of all Corporate, Commercial, Specialized, Property Finance, Risk and Finance recruitment.I helped to establish a proactive resourcing model, helping to up skill others in direct sourcing and networking skills whilst significantly reducing recruitment spend.

Permanent Futures has a wealth of experience, particularly in the manufacturing and commercial sectors. With a client base that includes large public, private and professional organisations as well as owner managed SMEs. Utilising an extensive candidate base and sophisticated retrieval software to aid any search.My role involved mentoring others, business development coupled with proactive search techniques including Boolean, Social Media, Headhunt and developing a wide active and passive network.Focusing on the FMCG industry I recruited middle to senior management positions including Director, General Manager, Operations Manager, Manufacturing Manager, Production Manager, Chief Engineer, Engineering Manager, Technical Manager, Quality Manager, R&D Manager, NPD Manager, Supply Chain Manager.

Penman Executive is a strategic FMCG recruiter, originated to engage with talented professionals across a range of industries and job disciplines. Focused on recruiting mid to senior management within the UK.Specialising in headhunting and proactive search, utilising Boolean search techniques and developing a wide active and passive network.Roles recruited include Director, General Manager, Operations Manager, Manufacturing Manager, Production Manager, Chief Engineer, Engineering Manager, Technical Manager, Quality Manager, R&D Manager, NPD Manager, Supply Chain Manager

Hays is the leading global specialist recruitment group, and the market leader in the UK and Australia, placing professional candidates into permanent, temporary and interim jobs.Whilst working for Hays Construction & Property I specialised in contract and interim Site Management and Project roles.On joining Hays I quickly learnt that to seceed I would need to establish a strong network of key decision makers around the regions construction consultancies, local authorities public and private bodies. These relationships allowed me to successfully place over 80 candidates into interim assignments.

Responsible for the running of a high street branch, motivating a team to drive and exceed the high and testing sales targets whilst delivering excellent customer service. Coaching and developing the team to achieve individual and personal targets within a challenging work place. Working closely with the Area Sales Manager and other stakeholders in order to plan effectively to achieve sales targets. Ensure all policies and regulations are evidenced and adhered to by carrying out regular audits, delivering training and carrying out weekly One to One reviews.Other titles: Assistant Branch Manager, Sales and Service Manager, Banking Adviser, Counter Manager, Customer Adviser.