Gareth Sharp Email & Phone Number

United Kingdom

United Kingdom

Cyprus (Remote - Obviously)

MDN is a 'remote-only', global, business working with talent all over the world and providing outsourced solutions to its clients.Since I Joined MDN in 2022 the company has expanded rapidly and moved in to 19 locations, handling multiple projects in industries from Banking, Sustainably and Investments and is continuing to grow. With a clear vision and strategy we have created a great environment with a team delivering exceptional results in a "remote-only" team. Our eNPS and NPS scores are 'Excellent' and we are only just beginning.

Global

As a seasoned Strategic Advisor, I bring a wealth of expertise and a proven track record in improving business operations and organization. My background in operational excellence, process improvement, and organizational design has allowed me to help organizations streamline their processes, enhance their efficiency, and achieve their goals.

Canary Islands

As the CEO of a cybersecurity consultancy, I am tasked with providing strategic direction and leadership to the company. My responsibilities include ensuring the overall performance of the business, such as financial stability, client satisfaction, and growth as well as developing and implementing strategies to maintain the company's competitiveness and deliver high-quality services to clients.

Canary Islands

As the Chief Operations Officer (COO), I was at the forefront of maximizing revenues from various web-based businesses across different sectors. Reporting directly to the board and shareholders, I orchestrated a customer-centric culture, streamlined processes, and managed a vibrant leadership team, enhancing the company's technology profile and customer solutions. I integrated operational and technical teams, ensuring our business operated as a unified unit, and drove improvements in P&L performance, sales, and operational delivery.

Santa Cruz De Tenerife Area, Spain

Canary Islands, Spain

As an Operations Manager, my role encompassed managing all aspects of day-to-day business operations. I was instrumental in enhancing financial performance, talent acquisition, leading and developing staff, implementing business processes, and optimizing service levels. My responsibilities spanned from setting revenue objectives to driving marketing strategies, analyzing company figures for increased profitability, and managing various departments. In collaboration with external partners like accountants and marketing agencies, I ensured all business areas operated at peak potential. Ensuring compliance with the correct company/legal framework, I took charge of delivering top-notch service via the company's multi-channel contact center. My role demanded strong analytical abilities to safeguard the company's multi-million pound turnover while producing consistent improvements. With a robust technical acumen, exceptional people management skills, and an in-depth understanding of business finance, I successfully navigated the complexities of an Internet-based business.

Santa Cruz De Tenerife Area, Spain

Ewloe

Moneysupermarket.com is the UK’s number one comparison service comparing prices on financial and travel products. The business attracts over 120m visitors per year combining both online and offline services.• Responsible for multi-channel contact centre teams that provide sales and support services to moneysupermarket.com customers on an inbound and outbound basis. • Responsible for achieving and exceeding revenue targets across several business models through the day to day management of contact centre coaches and agents.• Responsible for achieving and exceeding call centre KPI’s including conversion rates, handling times, customer satisfaction and compliance adherence within my teams.• Responsible for staff development, quality control and compliance across several contact centre units.• Tasked with identifying new opportunities for additional revenue and service enhancements within both current business units and new contact centre ventures.• Responsible for the entire complaint management process within the business including responding to regulated and non-regulated complaints from customers and regulators, both verbal and written.Previous business areas managed include loans (sales), debt solutions (sales), motor insurance (sales and service) and broadband (sales and service).