▪As a team our tasks involve receiving called from supporters, occasionally making calls to supporters and responding to e-mails and letters within a given SLA ▪ The queries can vary from the simple supper record amendments to complex queries about the sponsored children in which we need to contact the the respective country we work in for advice.▪ We always desire to serve the supporters with excellence and leave them loving Compassion more after our interaction.▪ My responsibility is create the weekly work planner▪We also create new sponsors and setup new sponsorships when needed. ▪ To encourage the team I have in the shared interesting Compassion blogs/stories/videos

• Manage and coordinate various customer services• Inbound calls – Make new and follow up physiotherapy bookings. Process payments. Respond efficiently to general enquiries from the various health insurance companies as well and patients, switchboard calls and handle health assessment queries• Outbound calls – Follow through Physiotherapy bookings and cancellations, book gym day passes, inform on clinic updates and respond to corporate queries• Receive and process requests from insurance companies and solicitors for medical notes from either our physiotherapists or requested from a clinic.• Processing Physiotherapy discharge reports

Responsibilities: • To update the website with any necessary changes• To generate a web sale report monthly• To update promotional material• I updated the pricing for the new season, for the street sales staff, finance and marketing• I completed a competitor analysis

• User administration – New/Existing Client profiles i.e. username, passwords, and confirming client rates. • Creation of new events on the client portal and I helped train the clients to use the portal themselves, I also pre-print the tickets for such events often to tight deadlines.• Event management of company website including amendments and adjustments to existing events for tourism clients amongst other events, e.g. annual price increases, description changes, and seasonal discounts. There were often deadlines for these updates.• First point of contact for all client/customer queries via email & telephonically. I used my ability to communicate at various levels.• General office administration activities such as filing of invoices and contracts • Maintain and setup the point of sales systems, both the software and hardware, for events, I was also in charge of the storeroom and kept track of the equipment as it came and went from the office• Manage Clients, Suppliers & Staff database to be used as a point of reference• Assist directors with ad hoc reporting tasks for clients such as sales graphs• Being a online company we had to deal with people using fraudulent cards to buy tickets, I was tasked with trying to spot the fraudulent transactions as soon as possible so we can cancel and reverse the transaction

• I assisted clients with various banking enquiries e.g. bank statements, card pins, debit orders, etc • Assisted with administrative functions

Sales, Prospecting, Health Insurance knowledge

• I was required to carry out prospecting, cold calling, cold canvassing, deal closing and attending booked appointments aiming to sign people or businesses to Neotel.

Responsibilities included:• Completing dial-outs to customers, including legal hearings, connecting recordings to calls to create replays for client and also was able to transfer those recordings to CD, • Creating replays and recording for a Web conference & managing event conference calls, for major companies. • Running reports to analyse call volume & assigning people to answer the incoming calls at certain times• I created excel spreadsheets for statistical purposes for managers.

Responsibilities included: • Working at photographic exhibitions in shopping malls all around the Western Cape with the aim to sell vouchers to passers by and/or create interest in the product• General office administration e.g. I created a sales database and kept it up to date• Customer contact for Collections, payments and queries