Experienced Digital Transformation leader specializing in:• Building and leading global teams, both centralized and distributed• Driving business change and creating large-scale information systems• Enterprise technologies, with focus on CRM Sales & Marketing systems, Analytics, AI, and Data Management• Navigating complex, dynamic environments whilst providing clarity and strategic guidance to teams and stakeholdersProven track record in:• Aligning program activities to corporate strategy• Delivering enterprise projects using standard programme management methods• Professional development instruction and project management coachingSpecialties: CRM, Sales Enablement, Sales Force Automation (SFA), Agile methods, Transition Change Management, Adoption, Value Extraction, Programme ManagementMore Generally: People Management, Diversity & Inclusion. Organizational Development, Business Information Systems.
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DirectorField Enablement ConsultingUnited Kingdom
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Director, Sales Crm & AnalyticsIntel Corporation Mar 2022 - PresentUnited KingdomFollowing an expansion of the Digital Transformation program I focused on the Intel Sales CRM and associated Analytics.This involved leadership of a rapidly-expanded external consultant and in-house team across a full life-cycle enterprise programme. We conducted stakeholder and executive workshops, agreed and designed improved business processes aligned with significant corporate transformation. We introduced a mixture of foundational capabilities and AI-enabled insights, underpinned by a Change, Training and Communication strategy. -
Program Manager And Sales Operations ManagerIntel Corporation Mar 2018 - Mar 2022I added leadership of a global Sales Enablement team to my existing Programme Management responsibilities. That meant providing Sales with the information, content, processes and systems to be effective, concentrating on two areas:• Creating and operating Customer Relationship Management (CRM) processes and systems to connect our Product Business Units, Sales, Marketing, Support and Partners.• Understanding recent customer successes with Intel and sharing the BKMs with Sales, Marketing and Partners.I focussed on process transformation and benefits and used a combination of in-house teams and external expertise to understand and implement best practice.
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Program ManagerIntel Corporation Jan 2014 - Mar 2018Reporting to the Director of Sales Enablement, I was the global Programme Manager for Intel’s Sales CRM implementation. This involved the spectrum of Programme Management, particularly balancing investment in Change with the provision of Capabilities.The role involved regular VP interaction and the management of sub-projects with multi-million dollar budgets. Adopting a strong business transformation approach we drove modern Sales Pipeline management practices, using a popular Cloud CRM platform to consolidate multiple ineffective legacy approaches.
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Information Technology ManagerIntel Jan 2005 - Dec 2013United KingdomI led an IT team responsible to the Internet Of Things group in the EMEA region. I was responsible for the conception, development and support of Sales and Marketing information systems, building a partnership with the IOT group, maximizing the contribution of IT to the business, motivating and developing the team.We provided solutions across the spectrum of IT, including video, mobile computing, data quality management, secure interaction with trading partners, business analytics, ERP and CRM.As a part of the IT management staff I also collaborated with my peers to drive an vision for IT in Intel EMEA.
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Business Projects ManagerIntel Corporation 2001 - 2005United KingdomResponsible for the charter and execution of IT projects in support of sales and marketing across Intel’s EMEA region. Examples included the integration of acquisitions, setup of outsourced contact centres and field sales business intelligence needs. I would typically start with a loose definition and charter a project team based on an analysis of the ROI and strategic fit. Delivery ranged from in-house groups, outsourced development and creative agencies in Europe and Asia. I became an instructor for new hires and project managers.
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Technical Project ManagerIntel Corporation 1998 - 2001United KingdomResponsible for the delivery of a global supply line management solution for Intel’s manufacturing customers. The project was a large bespoke software development. I set up project management structures to maintain appropriate control over a multi-site development and also saw the need for a genuine focus on business value to steer the project scope. I also began to recruit and manage staff and contractors.
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Software DeveloperIntel Corporation 1995 - 1998United KingdomResponsible for requirements, design, development, test and training for Intel’s global customer manufacturing issue management process. A small team was created and I took on a lead developer role. From this experience I saw the potential of small teams using agile methods with close customer interaction.
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Customer Support EngineerIntel Corporation 1994 - 1995Solving customer issues with Intel parts during customer system manufacturing.
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InternIntel Corporation 1991 - 1994Three summer internships with a variety of roles gaining experience of Intel departments, solving customer problems and undertaking internal improvement projects.
Frequently Asked Questions about Gareth Williams
What company does Gareth Williams work for?
Gareth Williams works for Field Enablement Consulting
What is Gareth Williams's role at the current company?
Gareth Williams's current role is Director.
What schools did Gareth Williams attend?
Gareth Williams attended Umist.
Who are Gareth Williams's colleagues?
Gareth Williams's colleagues are Ed Pizzo, Amit Gupta, Khairul Akmal, Jackie Frazier, Ralph Estrada, Ian Bertmaring, Cpe, Bradly S Kaderly.
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