As the Founder and Chief Architect of Levacloud LLC, I wear multiple hats that span across technical expertise and strategic leadership.On the technical front, I specialize in driving enterprise cybersecurity transformations by leveraging the Microsoft Zero Trust Framework. I lead a team of cybersecurity professionals in providing top-tier Microsoft cybersecurity services, covering Microsoft Intune, Microsoft Defender XDR, and Microsoft Intune. I work closely with a diverse clientele across sectors such as healthcare, finance, and higher education, providing tailored trainings, workshops, consulting engagements, and expert support services.On the leadership front, my responsibilities encompass business development, client relationship management, and team leadership. I steer the company’s vision and mission, ensuring we stay at the forefront of cybersecurity services. I am deeply involved in shaping our service offerings, forging strategic partnerships, and driving customer satisfaction. I oversee the financial health of the company, making key decisions that balance growth, profitability, and sustainability.My goal as a leader is not just to run a successful business, but to make a significant impact in the field of cybersecurity, helping organizations navigate the complex digital landscape safely and efficiently. I am committed to leveraging my expertise and experience to drive Levacloud LLC towards new heights of success. My mission is to empower organizations to harness the full potential of Microsoft’s cloud infrastructure in safeguarding their data, assets, and users against the complex threat landscape of today’s digital world. As a CISSP and a Microsoft Certified Solutions Expert (MCSE), I am committed to fortifying organizational security and compliance measures, ensuring a secure digital environment for our clients.

I am part of a senior thought leadership team providing Technology Strategy, Innovation and Enterprise Architecture functions to a global, security-centric organization.Our team is accountable for the development and life-cycle management of the company's technology strategy portfolio at a 3-5 year scale. We assemble and refine business vision, sponsor strategy development and innovation, design baseline architecture, guide roadmap execution and ensure a successful transition to Operations.Our strategy portfolio and innovation activities focus on modern network, public and private cloud, business applications, data and analytics, zero trust security and digital workplace/workspace technologies. While I support and contribute to the entire strategy portfolio, I am accountable for the Digital Workplace and Business Application Strategies

Within Secureworks, I am part of a team consisting of senior thought leaders and innovators, providing Technology Strategy and Solutions Architecture functions to the global enterprise. Our team is accountable for the development, lifecycle and management of the company's technology strategy portfolio, in addition to maintaining architectural guidelines and principles. We are responsible for strategy execution; from understanding business requirements, sponsoring strategy development, providing innovative solution design, guiding implementation, and successful transition to Operations through documenting and communicating roadmaps that are aligned with the SDLC

Working within the Internally focused IT organization, currently responsible for all the End User Computing and Collaboration services consumed by our global user base.Integral part of the team that defined the Enterprise End-User Computing and Collaboration StrategiesResponsible for the generation of the Solutions Architecture for the Enterprise End-User Computing and Collaboration Strategies

§ Increase internal end user productivity through strategically developed technology solutions. § Act as an interface to leadership and enterprise architecture for initiatives focused around our users and support teams. § Manage projects through proof of concept, pilot and production phases. Delegate work to team members. § Assist in tier 3 desktop support escalations as required.

§ Responsible for tier 1-3 internal desktop support within EMEA region. § Provide mentoring to Junior support team members. § Assisted Windows Server Systems Administrators as required.

§ Manage and monitor all installed systems and infrastructure. § Install, configure, test and maintain operating systems, application software and system management tools § Maintain security, backup and redundancy strategies. § Identify areas of improvement within the infrastructure. Design, test and deploy solutions.§ Assist with tier 3 support escalations as required.

The role was staggered between a managed service helpdesk and delivering professional services. Day to day responsibilities involved dealing with helpdesk calls from levels 1-3 on a variety of Microsoft products (Lync, exchange, hyperv etc.)When working within the Professional Services team i was tasked with the Implementation of various deployments and consultancy works. The most common technologies I dealt with were Exchange, Hyper V, and Active Directory. A mix of Migrations and Consultancy as well as Green Field Deployments

Based within Retail Banking, driven to deliver excellent customer service.The role mainly comprised of consultancy and complaint handling around the various products on offer by retail