Garfield Lawrence Email & Phone Number

Brampton, On, Ca

Brampton, On, Ca

Guelph, Ontario, Canada

Toronto, Ontario, Canada

Brampton, Ont

Toronto, Canada Area

Toronto, Canada Area

• Stakeholder Management of local and foreign clients• Created Project documentations1. BRD2. SRS3. User Manuals4. Use Case + DFD diagram etc.• Managed employees locally and overseas• Facilitated the testing of final products• Monitor project development and schedules• Mitigated project risks• Manage project scope

Mississauga, Ont

• Managed support tickets during working hours, as well as off hours as an on call support analyst)• Maintained Citrix XenServer and XenApp • Oversaw Server\Network Administration Iscsi Administration Server Maintenance/Updates Experience with DNS\DHCP\Server pooling\Domain Controllers\GPO\ProxySevers• Co-ordinated all IT Projects Set project timelines for all IT Projects Ensured deliverables are on-time, and/or accounted for delays Communicated with… Show more • Managed support tickets during working hours, as well as off hours as an on call support analyst)• Maintained Citrix XenServer and XenApp • Oversaw Server\Network Administration Iscsi Administration Server Maintenance/Updates Experience with DNS\DHCP\Server pooling\Domain Controllers\GPO\ProxySevers• Co-ordinated all IT Projects Set project timelines for all IT Projects Ensured deliverables are on-time, and/or accounted for delays Communicated with stakeholders(external/internal) on all project updates Documented project requirements, proposals, and solutions Provided training and support to clients• Managed Process and System Documentations Created user manuals Tracked all IT Projects UML Diagraming of processes and systems• Responsible for Client communications and requirement gathering• Responsible for identifying and co-ordinating Database\Network\Process enhancements• Software Release Management• Conducted Software and Configuration testing Show less

Mississauga, Ontario

• Created and managed support tickets• Co-ordinated System and\or Process enhancements • Reporting tasks implemented: Ad-hoc Report Generation Oracle & SSMS Querying Report Revisions Stored Procedure Revision• Operational Support Database updates Application Support Process Flow Support• Conducted Business requirements gathering and documentation (BRS/BRD); system requirements gathering and documentation (SRS/SRD); and Cost and benefit… Show more • Created and managed support tickets• Co-ordinated System and\or Process enhancements • Reporting tasks implemented: Ad-hoc Report Generation Oracle & SSMS Querying Report Revisions Stored Procedure Revision• Operational Support Database updates Application Support Process Flow Support• Conducted Business requirements gathering and documentation (BRS/BRD); system requirements gathering and documentation (SRS/SRD); and Cost and benefit analysis• Ensured OEB regulatory compliance• Implemented the following Project testing and analysis tasks: UAT/MAT  Test Documentation Test Case Creation• Responsible for Stakeholder Management and Communications Show less