Garfield Douglas Jr Email & Phone Number

Smithfield, Rhode Island, United States

Newport, Ri

Responsibilities:- Manage task and service tickets among a team of help desk technicians - Conducting weekly schedules for IRD Help Desk- Communicating the latest system and network information to each help desk technician - Providing assistance to customers daily to solve technical problems with computers and printers. - Creating, managing and disabling accounts of students, staff, and faculty members. Gaining experience with the following programs: ADManager Plus, Active Directory, Empower, Hyena, Microsoft Office 365 Suite, Dameware, View Admin Console

Newport, Ri

- Utilizing the Samanage electronic ticketing platform to track Website changes as well as request for changes.- Working within the DNN Content Management system to edit content on the United States Naval War College website. - Working with Bepress technicians to build out an Institutional Repository for USNWC- Collecting and preparing archived publications for submission into the Institutional Repository

Newport, Ri

• Provided safe and therapeutic environment for both residents and staff• Educated clients and residents on how to improve their overall lifestyle and well-being• Maintained composure in stressful, traumatic situations while implementing both agency and individualized behavior management practices• Met daily requirements of proper household management including housekeeping, meal preparation, and daily living activities

Newport, Ri

• Utilized WordPress to insert plug-ins and update web presence for various businesses while maintaining each brand’s core values and messages• Updated user preferences to enhance security for each website• Implemented thorough SEO (search engine optimization) for all pages of each website in order to properly analyze the success rates of digital marketing campaigns

Newport, Rhode Island

• Provided excellent customer service to all persons entering the restaurant• Handled an extensive amount of transactions throughout each shift; maintained extreme organization• Offered help to other staff members wherever it was needed in order to provide the most enjoyable dining experience for our customers

Newport, Rhode Island

• Worked with a team of professionals to organize, and prepare for events • Communicated with various types of individuals, from pro tennis athletes to CEOs to ensure the outcome of the event went accordingly. • Gained great personal skills, communication skills and organizational skills within this employment.

Newport, Ri

• Photographed athletes before, during, and after competitions for Salve Regina Athletics website• Operated video for live broadcastings of various sporting events• Used an analytical platform to record live statistics during competitions

Norwood, Massachusetts

• Organized paperwork for each vehicle.• Photographed new and old vehicles for online inventory• Updated information and uploaded photographs on Jack Madden Ford website for each vehicle.

Master’S Degree, Homeland Security/ Cyber Security And Intelligence

Bachelor Of Arts (B.A.), Administration Of Justice