Greg Argetsinger Email & Phone Number

Responsible to strategically align Operations in competitive markets. Develop and implement strategies for internal growth, aggressive ARC newbuilds, best in class operating structures, and improving the Customer Experience throughout touchpoints serving residential and commercial Customers in 4 States and 9 markets. Focused on continuous improvement, operational reporting, walking down the Legacy Video product, and competitively structure the data products for residential and business Customers to compete. Improved marketing strategies, political and community interactions. Implementing KPI’s and coordinating listening sessions and recognition with the Frontline teams and management to align strategies, improve engagement, deliver an outstanding experience for our teams and Customers.

Opelika, Alabama, Us

Responsible to align Company Structures and scale for aggressive growth and CX strategies with start-up Fiber Optic expansion. Developed and executed financial models and key financial benchmarks for the Field and CX operations serving residential and commercial Customers in 7 States and 10 Markets. Driving continuous operational improvements, monitoring, and adjusting operations for cost optimization and driving value. Political, Partner and community interactions building relationships and promoting our value proposition. Driving servanthood - coordinating listening sessions and recognition with the Frontline teams and sending Customer feedback & recorded calls to our management teams to help align strategies and improve engagement.

Englewood, Colorado, Us

Responsible for the Strategic and Daily Operations of Wide Open West's (WOW!) Northern Markets serving Illinois, Michigan, Ohio, Indiana and Maryland.* Financial Responsibilities for Operational & Capital Budgets* 4 Time Winner of the "Best Places to Work"​ in Columbus, OH* Awarded "Chicago's 101 Best and Brightest Companies to Work For"​ the past 3 years.* Drove over 40k new Incremental Customers in the Ohio Markets.* Implementation of National Standardized Operational Structures, KPI's, Policies & Procedures * Aggressively working to implement Employee Engagement initiatives, Marketing Campaigns, Commercial Development, Network Enhancements, Cell Tower Strategies, Customer Experience initiatives.

Englewood, Colorado, Us

Responsible for the National Strategic and Daily Customer Operations of 800K RGU's,14 Divisions, Multiple Corporate Departments and over 450 employees. * Migration of 8 Divisions & 250K RGU's into a Centralized Strategy* Annual Reduction of over 400K Customer calls* Drove Improvement in all Key Metrics* Reduction in Employee Churn by more than 50%* Development of New Operation Centers* Successful delivery of Operational & Capital Budgets* Operation of the local Field Operations

London, Gb

Promoted from Liberty's Japan Operations to drive the merger of UPC / Astral throughout the Country of Romania. Responsible for the integration process which included a total of 1.4 million RGU's, 200 Communities, 190 Headends, 170 Walk-in Offices, 5 Call Centers, 77 Independent databases and 3,000 employees. UPC is the European Subsidiary of Liberty Media consisting of 11 European Countries at that time.

London, Gb

Responsible for Liberty Media's Operational Integration from a start-up Japanese Operations to a MSO serving over 7 Million franchised homes in 34 broadband operating systems. Provided strategic and tactical leadership to franchises, directed development and operational management of 6 Regional Call Centers and provided support to the Marketing, Engineering and IT Departments. Reported directly to the COO, and helped successfully take the Company Public in March of 2005.

Successfully Managed Systems over this time in SW Miami, the Florida Keys, Miami TCI and Chicago TCI. * Awarded Florida State Manager of the Year Trophy* Awarded TCI's Top 10 Operating Systems* Played Key Role in the Systems of the 21st Century Initative* Implemented New Centralized Operating Structure for 325,000 Customers and 750 Employees in Chicago