Presently I am looking for a job in Back office or automobile service, insurance sector or non voice process. I have earned a good working experience with dealerships like, Toyota, Honda & Maruti Suzuki Kolkata, and having a total experience of 9 years in the capacity of Insurance Executive in the Insurance and service Department.Previous to Maruti, I was working with Toyota Dealer, Kolkata as Customer relationship executive and completed a term of 3 years with them.Even, I had 3 years working experience with Honda Dealer Kolkata as Customer accounts Manager.I am looking for a Job change in relation to the customer domain, Insurance vertical, for the automobile industry. I have a good amount of experience, while working with various automobile industries.
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Customer Relationship ManagerVvc Mahindra Sep 2022 - Nov 2023Hyderabad, Telangana, IndiaMonitored metrics and developed actionable insights to improve efficiency and performance.Reinforced established quality control standards and followed procedures for optimal customerinteractions.Reviewed overdue tickets and followed-up with customer support personnel to resolve the root cause of delay.Managed customer relations on an ongoing basis to maximize customer retention.Report Management - NDC, Delight, Service Genie, Intello Feedback, Instant FeedbackDelivered superior customer service to strengthen relationships and drive future business revenue.Maintained a statistical database of customers using DMS software for types of customer complaints,resolutions offered by organization and satisfaction rating by customers. -
Insurance AdvisorDewars Garage Ltd Nov 2020 - Apr 2022Kolkata, West Bengal, IndiaI was Working as an Insurance Executive for Maruti Dewar's Garage in the Insurance department, having an overall experience of 1 and 1/2 years with Maruti.My Job responsibilities were :Communicating with Maruti customers via Telecommunication and email for updating their car policy.Informing The customers about the calculation of Maruti Premium and convincing to renew their policy.Explaining the customers about the various benefits of Maruti policyAll the work are done through Ninja software. -
Customer Relationship ExecutiveToyota Kirloskar Motor Oct 2017 - Oct 2020Kolkata, West Bengal, IndiaI was working with Toyota Dealer Oct 2017 to oct 2020, in the capacity of Customer Relationship Executive. My Job responsibilities are enlisted below :Pick up task, like preparation of report, invoice, managing accounts by monitoring daily emails.Response to customer queries via phone or email.calling customer to schedule appointments for vehicle servicing.Answering customer calls and providing quick resolution on any issue between customer and billingdepartment.Maintaining Daily and weekly Servicing appointment dairies.Providing team training to new joiners on effective process handling. -
Customer Account ManagerHonda Cars India Ltd Aug 2014 - Sep 2017Kolkata, West Bengal, IndiaI also have gained good amount of experience while working Honda Dealer as a Customer Accounts ManagerI have a work experience of 3 years with Honda Dealer,My job responsibilities were as follows:Follow up with customer after vehicle servicingUpdating Customer records and maintaining a clean database.Providing effective resolution to customer complaintsResponding to customer inquiries via phone and e-mailCall customer to schedule appointments and follow up on their visits .
Gargi Sengupta Education Details
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Art/Art Studies, General -
West Bengal Council Of Higher Secondary EducationArts & Humanities -
Humanities/Humanistic Studies
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Education
Frequently Asked Questions about Gargi Sengupta
What is Gargi Sengupta's role at the current company?
Gargi Sengupta's current role is Experienced Customer Relationship Manager bringing 8 years of quality performance in customer support supervisory roles..
What schools did Gargi Sengupta attend?
Gargi Sengupta attended Calcutta University, Kolkata, West Bengal Council Of Higher Secondary Education, Calcutta University, Kolkata, Maharaja Sris Chandra College.
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Gargi Sengupta
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