Trained new members of the sales team. Monitored the performance of different personnel associated with a project and compare it to the month’s objectives. Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback. Helped in resolving critical issues related to sales, and escalated important matters to upper management. Manage day to day operations for my team of 20+ customer service/sales agents in a outbound/inbound telemarketing call center of 150+ employees. Made personnel decisions including interviewing and hiring. Conducted daily, weekly, monthly and annual performance evaluations. Ensure all areas are performing at the highest level by maintaining, enforcing, implementing numerous quality based initiatives.