Garima D. Email & Phone Number

Toronto, Ontario, Canada

• Mortgage Automator (MA) is a B2B SaaS software in the fin-tech space with a strong focus in private lending. MA is a cloud-based CRM that fully automates the private lending business for any size of organization: from.
• Help clients to navigate and troubleshoot the product by corresponding via email (Zendesk)and live chat (Intercom).
• Primary escalation point for issues and requests.
• Developing comprehensive solutions based on requirements discovered and leveraging all capabilities of the Mortgage Automator software for the clients.
• Collaborate with Development, Product and Onboarding team and staying up to date with release of new features.
• Update and maintain tickets within the service management tools (JIRA).

Toronto, Ontario, Canada

• Foresters Financial is a nearly 150 years old, international financial services provider. It is set out to provide access to life insurance that help families achieve long-term financial health and security.My.
• Answer multiline inbound service-related calls regarding all aspects of doing business with Foresters by providing the highest level of customer service. Facilitate all actions necessary through collaboration with.
• Accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures.
• Prioritize the customer relationship at all times by listening and responding with empathy. Also, communicate complex information while keyboarding in order to meet the customer expectations.
• Stay current on relevant business topics, communications and process changes.
• Proficiently determine the needs of the caller and provide support with accurate and timely resolution following approved escalation procedures.

County Dublin, Ireland

• My responsibilities included:
• Advising & maintaining high level of customer service.
• Processing payments – cash/credit transactions.
• Actively involved in the receiving of new shipments.
• Ensuring stock levels are well maintained.
• Promoting the shop, special offers and its products at every opportunity.

Dublin City, County Dublin, Ireland

I helped in advertising and marketing by handling social media accounts (Facebook, Instagram and Twitter) and assisted in organizing promotional events.

Faridabad Area, India

Worked as a high school teacher- English (TGT) at Vidya Mandir Public School, Faridabad.

New Delhi Area, India

I have worked as a freelance writer for Glen Appliances Pvt. Ltd, wrote various blogs and articles for their website.

New Delhi Area, India

Worked as an intern with News in Shorts, a new venture of The Times of India which helps in providing crisp news from around the world in just sixty seconds.

M.Phil/P.G.Diploma, Children'S Literature

Activities and Societies: An active member of Literary society and Trinity Indian society.At Trinity, I got the opportunity to study a.

Masters, English Literature, First Class With Distinction

Activities and Societies: English Literary AssociationCompleted my post graduation with distinction and scholarship. - I was an active.

Bachelor Of Arts (B.A.), English Literature

Completed with second division.