Garima Bisht Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

Noida Area, India

* Handling day to day operations on TrakIT - web based logistics platform software* Providing email/message/voice support to application users located in Africa and Middle-East.* Responding users support request on email, Skype or phone and resolving their issues.* Promoting application on social media platforms such as Facebook, Twitter and LinkedIn.* Managing social media posts on Facebook, Twitter and LinkedIn.* Create, monitor and update defects in quality of the application.* Installed application in test environment for testing purposes.* Write and executed SQL queries for reporting purpose.* Write and update process support documentation.* Training clients over Skype about the features of the application.

Noida Area, India

• Working in Mphasis for Airtel Titanium (inbound) process.• Responded to customer inquiry calls, quickly assessing the customers need and problems.• Performed on-line troubleshooting : identified prolems, filed service requests, and followed up on scheduling.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Resolve customers' service or billing complaints by performing activities such refunding money, and adjusting bills.• Solicit sale of new or additional services or packs .

Bengaluru Area, India

• Worked for the Lotus Notes IBM product issue resolution team. As part of the role was involved in logging issue tickets raised by IBM Employees and subsequently resolving the issues through remote access.• Troubleshooting of all lotus applications• Responding to IBMer queries, providing timely resolutions to issues• Maintaining positive relationships even in severe and pressurized situations• Performing problem management and end-to-end problem ownership• Employing IBM's standard support delivery methodologies and tools• Internet access to the LAN through Proxy setting.• Configuring LOTUS note for users and troubleshooting Mail Problem.

Bachelor Of Technology (Btech), Electronics And Communications Engineering

Btech, E.C.E.

High School