My mission is to empower learners and professionals with the skills and knowledge necessary to thrive in the digital age. As a seasoned IT educator and manager, I specialise in teaching and mentoring students on the ServiceNow platform as a NextGen Instructor at KIK Innovation Ltd. By employing innovative online teaching strategies, I create engaging and impactful learning experiences. My commitment to education is underscored by my credentials as a ServiceNow Certified System Administrator, along with multiple micro-certifications in ServiceNow, C programming, Javascript and SQL, ensuring that my students receive cutting-edge knowledge and practical skills.At 42 Adelaide, where I serve as the IT & Services Manager, I oversee the IT infrastructure and services of a pioneering and inclusive coding school. My responsibilities include ensuring seamless and secure operations, fostering user satisfaction, and driving technological advancements within the organisation. I take pride in working with diverse and talented teams and clients, consistently striving to establish and nurture excellent communication and relationships. My dual roles allow me to blend my passion for teaching with my expertise in IT management, making a meaningful impact on the next generation of IT professionals.