Responsible for the health, support, and maintenance of Salesforce ecosystem. Key focus areas are Salesforce service availability, performance, monitoring, resiliency, emergency response, release management, and architectural scalability. The Salesforce Platform Team collaborates with the respective members of Infrastructure, Development, Quality Assurance, Product and Security to architect, monitor, and support the environments required to host and maintain CarMax's Salesforce driven solutions.Oversees a phenomenal technical team composed of architects, system engineers, administrators, and software developers to maximize performance in the key focus areas. High emphasis on automation and deployment pipeline to optimize team processes and continuous delivery.

Data Center & Enterprise ManagementDevelop • Vendor relationships through accountability, expectations, SLA's, and actionable metrics • Short and long term budget and FTE analysis to optimize spend and ensure the right resources are available at all times • Data Center tactical and strategic plans for capacity planning, business alignment, and technology transformations • Associates through success-based focus with emphasis on competencies, individualized career planning, and creative engagement • Product and application lifecycle, capability roadmaps, project portfolio and infrastructure forecastingDistribute • Applications to end points in support of business and productivity initiatives • End point solutions to enhance productivity of operational teamsDeploy • Server and end point images based on product lifecycle and industry best practices • Innovative infrastructure solutions that scale to 1000's of systems and multiple geographic locations • Server and SAN solutions based on engineering designsDefend • Protect server and end points through the implementation and management of OS patching and anti-virus solutions • Implement enterprise level UPS and power protection solutions • Execute controls and audits for Sarbanes-Oxley, software licensing, and internal policies • Infrastructure utilizing enterprise level hardware and service monitoring • Business through crisis management and change control

Responsible for the health, support, and maintenance of carmax.com, online infrastructures, and supporting applications (DevOps). Key focus areas are carmax.com service availability, performance, monitoring, resiliency, emergency response, release management, and architectural scalability. The Online Operations Team collaborates with the respective members of Infrastructure, Development, Quality Assurance, Marketing and Security to architect, monitor, and support the environments required to host and maintain CarMax's online experience. Oversees a technical team composed of architects, systems analysts, support analysts, and software developers to maximize performance in the key focus areas. High emphasis on automation and deployment pipeline to optimize team processes and continuous delivery. • Manages the reliability and performance carmax.com • Manages development environments and processes that increase their efficiency in the development of reliable, scalable, and quality applications • Drives team efficiency through automation • Manages budgeting, forecasting, and analysis • Establishes and maintains vendor and contract relationships • Hardware and software capacity for on premise and cloud applications • Manages initiatives through prioritizing, analyzing ROI, providing analytics, and ensuring the execution of methodology milestones • Manages a team of direct and indirect reports with diverse functional knowledge

Windows Engineering TeamCarMax is listed on the FORTUNE® 500 list, and we've been named one of FORTUNE's "100 Best Companies to Work For" ten years running.

Managed ServicesCarMax is listed on the FORTUNE® 500 list, and we've been named one of FORTUNE's "100 Best Companies to Work For" ten years running.

Developed and promoted standard operating procedures and responsible for the installation, maintenance, configuration and integrity of the network operating systems. Developed and managed large-scale projects and system enhancements that will improve the reliability and performance of various systems. Identified IT trends and leveraged the knowledge in making business and technology decisions. Created comprehensive detailed documents and developed system administration standards and procedures.

Supervised the Philip Morris laptop rollout project to the approximately 3,000 Field Sales Force and Field Sales Office personnel. Coordinated the daily production activities of 19 warehouse, configuration, and travel technicians. Created and maintained supporting databases and provided daily statistical and project status reports. Resolved RIS, Active Directory, DHCP, and software configuration issues and supported the travel technicians in the field.

Administered all aspects of LAN/WAN corporate network consisting of 25 servers and 75 PCs and valued at $750K in corporate assets. Developed and monitored $200K annual hardware/software budget as well as $500K annual G&A budget. Member of management team responsible for evaluating current performance and planning for future needs and trends. Oversaw activities of 3 IT professionals (LAN Admin I) direct reports. Managed corporate Production Schedule and coordinated operations covering all organizational levels. Directed smooth implementation of projects, coordinating tasks of 10 Media/Development associates with networking team. Administered 24-hour on-call support service for all end-users locally and globally. Directly accountable for all management reporting, including volumes, trend analysis, and key performance indicators. Offered technical expertise and guidance for UK’s IT team, in areas of corporate standards, hardware/software upgrades, server builds, documentation, and best practices.Selected key accomplishments:• Successfully integrated two acquired companies into existing network infrastructure, including elimination of redundant systems as well as building a foundation for future interactivity and communication needs.• Relocated and consolidated services, personnel and equipment from California and Philadelphia to Richmond office with minimal disruption and downtime, saving company $150,000/year on fixed costs.• Advanced security measures by implementing firewall/web server solution, supporting 20M+ hits per month to multiple websites. Secured and configured T1s, routers, firewalls, DMZs, DNS, and web servers.

Interacted effectively with executive management, business units, and end-users, engaging in comprehensive system analysis. Provided second-tier support for installers and phone support technicians. Proposed viable hardware/software upgrades, procedural changes, and network configurations via system evaluation and testing. Directed all aspects of 16-PC training room, including construction, maintenance, and usage coordination. Created and facilitated Lotus Notes databases and discussion groups. Enhanced system performance, downloading and distributing operating system service packs, bug fixes, updated virus signatures, and relevant hardware drivers. Proactively conveyed upcoming industry changes and computer risk issues to management.