Melissa G. Email & Phone Number

United States

Bethesda, MD, US

Enterprise Operations

Bethesda, MD, US

Space Software Factory

USAF Academy, CO, US

• Spearheaded over 20+ Human-Centered Design initiatives, delivering strategic improvements to user experiences for U.S Air Force Academy Cadets, USAF Airmen and U.S. Space Force Guardians.
• Conducted in-depth research on complex U.S. Air Force and Space Force opportunities, identifying barriers and defining future requirements for process and policy changes.
• Executed research strategy that streamlined development requirements for customers.
• Designed low to high fidelity wireframes for products that allowed software developments to increase velocity of development.
• Facilitated personnel workshops (design sprints) using innovative research methods to define future requirements affecting end-users.
• Presented user insights that streamlined software development workflows

Reston, Virginia, US

Working in tandem with AF Cyberworx as a UX Designer focusing on research, facilitation, and design.

• Partnered with Buoyant, a teleheath organization aiming to guide patients through their migraine journey. Accomplished the following within a 1-month contract as their UX/UI Designer:
• Conducted stakeholder and competitive analysis to align MVP with design goals.
• Designed an engaging UI for the patient and provider treatment plan portal.
• Developed a high-fidelity prototype to showcase during usability testing.
• Conducted usability testing to validate user flows. Synthesized findings and re-iterated prototypes for final MVP.

Honolulu, HI, US

• Conducted user research on end-user EHR functionality that revealed gaps in training workflow and resulted in need for clinical policy guidelines.
• Provided EHR functionality recommendations that resulted in the implementation of specific UCERA OB/GYN policy guidelines.
• Designed operational and utilization reports via SQL for OB/GYN Division that improved clinical insight into physician productivity and patient scheduling.
• Obtained Epic Physician Power User certificate.

US

- Improved operational insight, creating Crystal Reports via SQL which increased visibility of organizational clinical data by 100%.- Configured, installed, and maintained Electronic Medical Records (EMR) system, McKesson Home Healthcare for 20+ clinical mobile clinical staff members.- Created, maintained Electronic Health Record (EHR) training, onboarding.

Honolulu, HI, US

- Educated customers on in-house HR platform (HR Symphony) functionality, maintaining responsive customer support to 20+ local businesses throughout Hawaii.- Researched and tracked customer feedback on Salesforce CRM, user experience, logging internal/external inquiries and prioritizing recommendations to the software development team for resolution.

Tacoma, WA, US

- Created custom online courses collaborating with clinical subject-matter experts that led to successful ACCME accreditation.- Created training reports showcasing LMS productivity metrics for departments analysis that led to improved engagement strategies, and custom training for customer needs.- Produced leadership development programs (Crucial.

Frisco, Texas, US

- Coordinated patient registration and scheduling, ensuring accurate and complete demographic and insurance information- Assisted patients with financial requirements explaining insurance coverage and benefits- Communicated with healthcare providers, payers and patients to resolve billing issues and ensure timely reimbursement for services.

Seattle, WA, US

Served as:- Education and finance student assistant from April 2013 - June 2014- Payroll Assistant June 2014 - March 2015

Master Of Science - Ms, Human Factors

Bachelor’S Degree, Psychology, Minor In Applied Computing

Ux Design Certificate

Certificate, Healthcare Database Management And Design