Garnet Arroyo Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Birmingham, Alabama, United States

Birmingham, Alabama

As an integral constituent in guiding the development of diverse tiers of claims adjusters and managers, I structure and curate in-class and virtual courses and accompanying learning materials to prepare trainees for their new roles and responsibilities. I employ vocational coaching to teach claims adjustment procedures and material damage. Welcoming program assessment from divisional leaders to enrich tools, resources, and content, I routinely review and revise instructional modules per alignment with corporate and divisional parameters. Connecting with trainees prior and subsequent to the learning environment, I consult with them to outline benchmarks to track their adjustment and aid in their overall development. I also observe performance and integration through follow-ups and liaise with trainees, supervisors, and administration to ascertain growth and progress.

Birmingham, Alabama, United States

In charge of staff selection and orientation for the division, I revitalized the curriculum in place to educate and prepare new recruits to expand the program content and augment productivity. I shaped performance paradigms for eight adjusters in the PIP and med pay divisions, generated plans and benchmarks to assess job productivity, and supported employee growth through advice and mentorship. With delegation of authority limits and assigned claim disposition, I substantiated coverage, retrieved funds owed from subrogation, and authenticated case inspection to conclude liability per weighed remunerations and healthcare expenses. I implemented an accurate diary system to document all activity within the division and accelerated claims resolution to prevent delay per division and legal time imperatives.

Birmingham, Alabama

As the leader for a team of adjusters and tasked with the employment initiatives for the division, I coordinated the education of all staff and strategized the trainee program framework to proliferate productivity. Focused on the growth and success of my team and the company altogether, I devised performance blueprints with individual staff to track their evolution against defined objectives and conducted routine audits of divisional processes to enhance functionality. In preservation of the time constraints for the acquisition of data, I upheld that client inquiries were acted upon within 24 hours via phone and five business days via written communication. Entrusted to endorse payouts, I governed case evaluations to generate just conclusions and mitigate operative costs incurred.

Birmingham, Alabama

Reputed for my diligent productivity results, I steered the process for appointed med pay and no-fault claims through examination, review, and adjudication within my permitted economic provisions. I surveyed all case factors to ascertain coverage and measured loss data to contrive an approach. I retained a precise account of all case activity from verified reports to ancillary research and relayed progress updates to claimants and delegates. In cooperation with the SIU, I scrutinized questionable behavior to help diminish fraudulent claims. I also aided the Litigation Manager and defense counsel with the compartmentalization of the claims process and claimant liaison, as well as determined loss and expense reserves and chronicled all legislative case work including plans, budget outlays, and research.

Birmingham, Alabama

With a solution-focused approach, I executed the claims process in compliance with state and corporate regulations and Fair Claims Practices. I derived conclusions for claims through inspective assembly of pertinent data to gauge coverage, loss, and liability. I also logged all case components for accessibility by integral personnel.

Birmingham, Alabama

Bachelor Of Arts - Ba, Foreign Languages And Literatures, General

Master Of Science - Ms, Instructional Design & Development, 4.0

Activities and Societies: Phi Kappa Phi - Graduate Honors Fraternity AECT ATD