Garnet Bishop, Cpcu, Chfc Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• P&C Claims Manager, Atlanta, GALeading a group of hybrid property adjusters responsible for both lender-placed and voluntary claims. Implemented and oversite of the company’s first Florida complex claim segment which.
• SVP selection for a leadership development opportunity to pilot the remote leadership of a field claim segment.
• Coordinated the implementation of a new claim tablet used for virtual inspections and onsite settlement.
• Organized a leadership consistency committee to ensure compliance and workflow efficiencies.Co-Chair Employee Survey Committee:
• Over 6 months, led the Survey Execution team across 3 sites: responsible for the implementation of process improvement and work-life balance initiatives.
• Evaluated recommendations provided by focus groups to implement a new employee mentoring program, repository for job aids, and expanded the employee work-from-home program.Claim Relationship Manager:

Bloomington, Illinois, US

Promoted and relocated to lead the strategic operation and planning of the new First Notice of Loss (FNL) environment for auto and property claims in all 50 states. Responsible for 12 team managers and 200+ indirect reports.Transitioned the FNL operation to handle more complex claims which included the onboarding/placement of 2k+ associates. Hired.

Bloomington, Illinois, US

Managed a virtual team of 6 business analyst responsible for process improvements, project management, compliance and employee staffing/training for a 4-site Subrogation operation. Piloted company’s 1st Excellence in Operations Management (EOM) process in claims. Authorized development of training material, facilitated onboarding sessions, and led change.

Bloomington, Illinois, US

Promoted and relocated to lead a team of 15+ claim associates in the handling of auto subrogation claims for all states.Reassigned to auto claim to supervise a team of claim representatives during the restructure of claim roles, implementation of work force management and the processing of auto claims for multiple states.

Bloomington, Illinois, US

Relocated to train, implement property claim workflow/processes and oversaw the adjuster licensing process for 150+ leaders/associates in the start-up of the company's first centralized subrogation area. Completed a 1 yr. leadership development opportunity as a Property Litigation Manager. Led a team of 12 associates in the processing and settlement of.

Bloomington, Illinois, US

Hired in the company’s first In-office property claim operation. Promoted to a Sr. Property Field Adjuster to handle complex homeowner and CAT losses in the MD- DC area. Casualty field adjuster in Mid-Atlantic's first property casualty team. Attended arbitrations/court hearings, collaborated with claim council, negotiated 3rd party property claims.