Garnet Bishop, Cpcu, Chfc Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

P&C Claims Manager, Atlanta, GALeading a group of hybrid property adjusters responsible for both lender-placed and voluntary claims. Implemented and oversite of the company’s first Florida complex claim segment which specializes in attorney/public adjuster cases. Mentor for new leaders in the onboarding and performance management of their teams. Field Staff Manager:• SVP selection for a leadership development opportunity to pilot the remote leadership of a field claim segment.• Coordinated the implementation of a new claim tablet used for virtual inspections and onsite settlement. • Organized a leadership consistency committee to ensure compliance and workflow efficiencies.Co-Chair Employee Survey Committee: • Over 6 months, led the Survey Execution team across 3 sites: responsible for the implementation of process improvement and work-life balance initiatives. • Evaluated recommendations provided by focus groups to implement a new employee mentoring program, repository for job aids, and expanded the employee work-from-home program.Claim Relationship Manager:• Liaison for the lender and TPA firms with monthly responsibility of executing a strategy with executives. • Collaborated with IT and mortgage account executives for the upgrade of the claim database used by 150+ associates. Training Initiative Sponsor: • Led the implementation of the Xactimate training for 50+ property adjusters in multiple locations. • For 1 year, coordinated the virtual training for new and tenured adjusters. • The training enabled adjusters to complete virtual inspections.

Bloomington, Illinois, Us

Promoted and relocated to lead the strategic operation and planning of the new First Notice of Loss (FNL) environment for auto and property claims in all 50 states. Responsible for 12 team managers and 200+ indirect reports.Transitioned the FNL operation to handle more complex claims which included the onboarding/placement of 2k+ associates. Hired, established claim authority and provided technical guidance to managers. Created an inclusive culture, developed leaders, and oversaw performance management techniques to ensure the claim operation met all targets: fair claims resolution, quality business interactions, compliance, and all aspects of expense management. Executive selection to tactical group that developed attendance policies that reduced absenteeism.Co-chaired a 1-year Leadership Development Initiative for 200 managers. Worked virtually with 2nd line leaders to develop and implement quarterly interactive sessions that improved skillsets on performance management, claim evaluation, and use of data/analytics to drive results. Directed a committee of leaders that drove an initiative to improve customer satisfaction in auto and property claims, affecting ~ 3K managers/associates.

Bloomington, Illinois, Us

Managed a virtual team of 6 business analyst responsible for process improvements, project management, compliance and employee staffing/training for a 4-site Subrogation operation. Piloted company’s 1st Excellence in Operations Management (EOM) process in claims. Authorized development of training material, facilitated onboarding sessions, and led change management. Provided 45 leaders/530 associates with skills to implement EOM. The model was then implemented by the entire claims organization. Co-chaired initiative for enterprise conversion to a new electronic claim system. Program served as a blueprint for 10 subsequent conversions and resulted in a reduction in claim cycle time.

Bloomington, Illinois, Us

Promoted and relocated to lead a team of 15+ claim associates in the handling of auto subrogation claims for all states.Reassigned to auto claim to supervise a team of claim representatives during the restructure of claim roles, implementation of work force management and the processing of auto claims for multiple states.

Bloomington, Illinois, Us

Relocated to train, implement property claim workflow/processes and oversaw the adjuster licensing process for 150+ leaders/associates in the start-up of the company's first centralized subrogation area. Completed a 1 yr. leadership development opportunity as a Property Litigation Manager. Led a team of 12 associates in the processing and settlement of litigated property subrogation claims for 50 states.

Bloomington, Illinois, Us

Hired in the company’s first In-office property claim operation. Promoted to a Sr. Property Field Adjuster to handle complex homeowner and CAT losses in the MD- DC area. Casualty field adjuster in Mid-Atlantic's first property casualty team. Attended arbitrations/court hearings, collaborated with claim council, negotiated 3rd party property claims.