Garnetta Brown Email & Phone Number

Answer customer service calls and provide customer service to providers in assisting with benefit information for members, claims paid/denials, IT support to providers, and all other provider questions

Answer customer service calls and provide customer service to providers in assisting with benefit information for members, claims paid/denials, IT support to providers, and all other provider questions

Answer customer service calls and provide customer service to providers in assisting with benefit information for members, claims paid/denials, IT support to providers, and all other provider questions

Operated multi-phone line systems in a busy work environment that included listening and answering customer questions and directing customers to appropriate resources or departments,Processed incoming and outgoing mail, provided clerical and office support such as data entry, billing, filing, processing medical and office reports, Order office supplies for administrative office and other departments

Assist clients in completing Medical Assistance applications, Verified insurance for payment for clients with mental health issues, Completed bi-weekly and monthly reports for hours of mental health services rendered by mental health workers, Maintained client files and medical recordsResearched community resources online and telephone for clients with mental health issues, Completed quarterly reports for documentation of mental health services rendered, Provide office support upon request

Data entry for 911 Emergency calls

Provide office support upon request, provided back-up support in medical records when requested, Research for Certificate of Medical Necessity per client needs

Processed student loan claims for which clients had filed bankruptcy to collect outstanding student loan payments, Research for student loan in plan documents for payment

Processed Blue Cross/Blue Shield of MN claims for payment, Verified insurance for collection of secondary insurance payment

Performed medical transcription for Pathology Department

Performed medical transcription for Orthopedic Surgeons, and Physical Therapy Departments

Medical Secretary Diploma, Medical Administrative Support

Medical Transcriptionist Certificate, Medical Office Management/Administration

High School Diploma, Business & General Education