Ben Garnett

Ben Garnett Email and Phone Number

Portfolio Manager at Capita @ Capita
london, england, united kingdom
Ben Garnett's Location
Greater Bristol Area, United Kingdom, United Kingdom
Ben Garnett's Contact Details

Ben Garnett work email

Ben Garnett personal email

n/a
About Ben Garnett

An experienced and successful Account Manager, ITIL qualified Application and IT Support Manager, and Portfolio Manager with proven ability to lead teams used to operating within a regulated environment requiring high levels of accuracy, accountability and technical knowledge. Consistently exceeded objectives within time bound multi-tasking positions. An excellent communicator with the ability to perform well in negotiations, the forging of professional relationships and conflict resolution at all levels. Skilled in managing, training and coaching of staff. Accomplished at working both independently and as part of a team in positions of responsibility where attention to detail and strong analytical skills are necessary. Strong accountancy knowledge and problem solving ability.

Ben Garnett's Current Company Details
Capita

Capita

View
Portfolio Manager at Capita
london, england, united kingdom
Website:
capita.com
Employees:
20136
Ben Garnett Work Experience Details
  • Capita
    Portfolio Manager It & Test
    Capita Oct 2021 - Present
    Bristol, England, United Kingdom
    Portfolio Manager at Capita. Accountable for Technical and Application Project Delivery, BAU Service Delivery, and Cyber Security for the UK's largest general insurer and a leading life and pensions provider
    View
  • Capita Customer Management
    Application Support Manager (Life & Pensions)
    Capita Customer Management Nov 2018 - Oct 2021
    Bristol, United Kingdom
    Management and Leadership of a team of both onshore and offshore resources of Configuration / Technical / Project / Business Analysts and Database Administrators, providing the highest levels of Service Management and System Availability to a market leading customer within the pensions industry.Accountable for the following Application Support functions (Life & Pensions Division);• Incident Management• Problem Management• Release Management• Environment Management• Application and System (Oracle/Linux) availability• Request Fulfilment (Data)
    View
  • Advanced
    Account Manager (It/Software)
    Advanced Jul 2018 - Oct 2018
    Barnstaple
    Account Manager with national account base of approximately 100 SME/Enterprise customers.Continually exceeding targets through value selling of Software, IT and Services.• Financial Software• Distribution/Manufacturing Software• Brewery Software• Bespoke Software Development• Document Management Solutions• Mobile Application Development• Hosting / Cloud Solutions (Private & Public Cloud)• Professional Services / Consultancy
    View
  • Advanced
    Account Manager & Application Support Manager (Dual Role)
    Advanced Nov 2015 - Jun 2018
    Barnstaple
    1) Account Management (IT & Software Solutions)Account Manager with national account base of approximately 100 SME/Enterprise customers.Continually exceeding targets through value selling of Software, IT and Services.• Financial Software• Distribution/Manufacturing Software• Brewery Software• Bespoke Software Development• Document Management Solutions• Mobile Application Development• Hosting / Cloud Solutions (Private & Public Cloud)• Professional Services / Consultancy2) Application Support Manager• Owner of Business Unit NPS – Responsible for service improvement plans. Performance measured via bi-annual NPS customer satisfaction surveys. Continually achieving +50 (top performance across group)• Responsible for managing and integrating multiple service desks supporting multiple products across AS400 and Windows platforms into a single service desk• Budget / Forecast management• Contract management - Complete contract management (and negotiation of) of new business and annual software and service agreement renewals• Team management, coaching, training and performance reviews• SLA management, monitoring and KPI production for board reports• Continual reviewing of systems, processes and tools to ensure high quality & efficient service delivery• Resource Management
    View
  • Timewade Ltd
    Sage And It Support Manager
    Timewade Ltd Aug 2015 - Nov 2015
    Exeter, United Kingdom
    Undertaking a dual role, both leading the in-House Sage and IT Support Teams as well as acting as a member of the Senior Management Leadership Team. Specifically, managing the team to significantly grow the business supporting the Sage 200 software suite.
    View
  • Advanced Computer Software Group Plc
    Account Manager & Application Support Manager (Dual Role)
    Advanced Computer Software Group Plc Jul 2013 - Aug 2015
    Barnstaple. Devon
    1) Account Management (IT & Software Solutions)Account Manager with national account base of approximately 100 SME/Enterprise customers.Continually exceeding targets through value selling of Software, IT and Services.• Financial Software• Distribution/Manufacturing Software• Brewery Software• Bespoke Software Development• Document Management Solutions• Mobile Application Development• Hosting / Cloud Solutions (Private & Public Cloud)• Professional Services / Consultancy2) Application Support Manager• Owner of Business Unit NPS – Responsible for service improvement plans. Performance measured via bi-annual NPS customer satisfaction surveys. Continually achieving +50 (top performance across group)• Responsible for managing and integrating multiple service desks supporting multiple products across AS400 and Windows platforms into a single service desk• Budget / Forecast management• Contract management - Complete contract management (and negotiation of) of new business and annual software and service agreement renewals• Team management, coaching, training and performance reviews• SLA management, monitoring and KPI production for board reports• Continual reviewing of systems, processes and tools to ensure high quality & efficient service delivery• Resource Management
    View
  • Advanced
    Application Support Manager
    Advanced Aug 2011 - Jul 2013
    • Owner of Business Unit NPS – Responsible for service improvement plans. Performance measured via bi-annual NPS customer satisfaction surveys. Continually achieving +50 (top performance across group)• Responsible for managing and integrating multiple service desks supporting multiple products across AS400 and Windows platforms into a single service desk• Budget / Forecast management• Contract management - Complete contract management (and negotiation of) of new business and annual software and service agreement renewals• Team management, coaching, training and performance reviews• SLA management, monitoring and KPI production for board reports• Continual reviewing of systems, processes and tools to ensure high quality & efficient service delivery• Resource Management
    View
  • Advanced
    Application Support Team Leader
    Advanced May 2008 - Aug 2011
    Technical Application Support, and Team Leadership for Financial / Distribution software products (Windows/IBMi) within the Advanced portfolio.
    View
  • Advanced
    Application Support Consultant
    Advanced Oct 2002 - May 2008
    Barnstaple, England, United Kingdom
    Technical Application Support for Financial / Distribution software products (Windows/IBMi) within the Advanced portfolio.
    View

Ben Garnett Skills

Team Management Account Management Team Leadership Training Operations Management Lead Generation Customer Retention Itil Certified Software Project Management Department Budgeting Budget Forecasts Innovation Committed To Customer Satisfaction Customer Service Customer Support Customer Surveys Root Cause Problem Solving Conflict Resolution Contract Management Contract Negotiation Kpi Reports Ibm Iseries Sql Pipeline Management Pipeline Development Sales Management Goldmine Management Leadership Itil Service Delivery Budgets Negotiation Saas Change Management Project Management Business Analysis It Management Cloud Computing Customer Relationship Management Customer Service Management Customer Satisfaction Software Quality Management Itil Service Strategy Itil Process Incident Management It Service Management It Service Delivery Sales Salesforce.com

Ben Garnett Education Details

Frequently Asked Questions about Ben Garnett

What company does Ben Garnett work for?

Ben Garnett works for Capita

What is Ben Garnett's role at the current company?

Ben Garnett's current role is Portfolio Manager at Capita.

What is Ben Garnett's email address?

Ben Garnett's email address is be****@****ced.com

What schools did Ben Garnett attend?

Ben Garnett attended The University Of Northampton, University Of Plymouth, Petroc Official, The Park School Barnstaple.

What are some of Ben Garnett's interests?

Ben Garnett has interest in Rugby, Asia, Swimming, Technology.

What skills is Ben Garnett known for?

Ben Garnett has skills like Team Management, Account Management, Team Leadership, Training, Operations Management, Lead Generation, Customer Retention, Itil Certified, Software Project Management, Department Budgeting, Budget Forecasts, Innovation.

Who are Ben Garnett's colleagues?

Ben Garnett's colleagues are Bob Simons, Kieran Lee, Natalie Evans, Emelia Hopkinson, Johnny Delfino Sfameni, Elizabeth Willis, Donna Archer.

Not the Ben Garnett you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.