• Plan and execute a Knowledge Content strategy that drives high engagement.• Serve as editor-in-chief for all content to ensure quality, clarity and consistency.• Collect, monitor and analyze metrics and make improvements accordingly• Stay updated on industry trends and adjust the content strategy as needed• Collaborate with departments company (marketing, operations, product and sales managers) to create knowledge materials.• Manage the distribution of content across all channel.• Utilize the knowledge base resources and design a training module for the staff and clients to help them access to the knowledge managements tools.• Schedule regular reviews of the knowledge base with cross-functional teams to identify areas that need to be updated/expanded. • Establish quality standards to ensure that knowledge content and design is consistent and searcheable.

- Configuration and optimization of rates and packages on the Synxis CRS- Establishment of OTA connectivity and PMS- In charge of training on software Synxis- Production and hotel audit trail

Receptionist at Molitor, MGallery by Accor- Serving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately- Answering the switchboard, screening and forwarding incoming phone calls- Receiving and sorting daily mail/deliveries/couriers

5* Hotel Residence in Paris, Avenue des Champs-Elysées,110 Suites Guest Relation, Welcoming, Fidelity servicePre-arrival request, advising, partnership with tourism and leisure tourCoordination sales, housekeeping and receptionAdministration with reservation, hotel ledger and emailingRewarded by Trip Advisor "Certificate of Excellence"and by World Travel Awards "World's Leading Serviced Apartments"

Hotel du Golf, Barrière, Deauville, Normandy, FranceGuest Relation, Welcoming Actualize revenue of the day, bar + restaurantReceive orders and proposing additional salesService between chief and guest