Nataliia Garnina Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Community Manager:- Utilized creative approach to engage users and increase activities.- Developed highly effective marketing strategies to capitalize on the user base.- Partnered with the art department and created highly engaging posts.- Tracked the effectiveness of the strategy and adjusted it as needed.Office Manager:- Successfully organized several corporate events- Wrote informative guides on relocation and office space rules and guidelines.- Improved… Show more Community Manager:- Utilized creative approach to engage users and increase activities.- Developed highly effective marketing strategies to capitalize on the user base.- Partnered with the art department and created highly engaging posts.- Tracked the effectiveness of the strategy and adjusted it as needed.Office Manager:- Successfully organized several corporate events- Wrote informative guides on relocation and office space rules and guidelines.- Improved ties with vendors by implementing unique communications and outreach initiatives.- Achieved great success in implementing office procedures and regulations in 2 offices.- Cut supplies cost by bringing an inexpensive but quality supplier on board.- Received positive feedback from the team on being helpful with all the tasks and meeting procedure implementation deadlines consistently. Show less

Lisbon, Portugal

- Reached all the KPIs monthly.- Improved customer satisfaction by 31% in two months, according to the surveys.- Received "customer service representative of the month" award out of 15 other representatives in the division. Results were based on customer satisfaction and the supervisor’s feedback.- Managed to successfully provide customer support in 2 chats simultaneously throughout the whole working period.- Received a promotion from Tier 2 customers to Tier 1 customers due to… Show more - Reached all the KPIs monthly.- Improved customer satisfaction by 31% in two months, according to the surveys.- Received "customer service representative of the month" award out of 15 other representatives in the division. Results were based on customer satisfaction and the supervisor’s feedback.- Managed to successfully provide customer support in 2 chats simultaneously throughout the whole working period.- Received a promotion from Tier 2 customers to Tier 1 customers due to excellence in customer service and leadership.- Successfully worked for the Russian and English markets. Show less

Moscow, Moscow City, Russia

- Increased base of affiliate partners by 11%. - Successfully introduced new offers to current partners and increased revenue by 12%. - Achieved great success in working with existing publishers to build trusting relationships.- Suggested innovative ways to increase ROI for the company and affiliates.

St. Petersburg, Russia

- Successfully introduced new offers to current partners and increased revenue by 36%. - Achieved great success in working with existing publishers to build trusting relationships.- Suggested innovative ways to increase ROI for the company and affiliates.- Successfully represented the company at conferences and business events and increased the client base by 23%.

Master'S Degree, International Journalism

Research project: 'American Media on Health care reform in the USA'

Bachelor'S Degree, International Journalism

Bachelor'S Degree, Communication, Journalism, And Related Programs