Garold (Gary) Murphy Email & Phone Number

Portland, Oregon Area

Avanti Destinations is a leader in customized travel and is known as the "Travel Agent's Travel Agent" by providing award winning customized travel itineraries. POSITION HIGHLIGHTS:*Air Ticketing Specialist working with complex international contract and published fares *Air Help Desk Associate assisting both in-house associates and travel agent customer base w/ all air-related concerns via all formats (phone, email, chat)*Strong skills using Amadeus

Portland, Oregon Area

I am open to opportunities to shine as a Customer Service Superstar.

Portland, Oregon Area

Seasonal Contract Customer Service Representative interacting with customers via phone, email and social media platforms.POSITION HIGHLIGHTS:*Provided award-winning customer service during the stressful holiday season *Strong skills using AS400 and Zendesk

Indianapolis, Indiana Area

The Boutique Services Department, a part of the American Express Travel and Lifestyle Division, provides concierge and luxury travel planning services to Platinum and Centurion Cardmembers. POSITION HIGHLIGHTS:*Provided world class customer service with a focus on building strong customer relationships*Provided thoughtful, well-researched and detail orientated travel planning with minimum supervision*Maintained strong knowledge, of the luxury travel market, with continuous self-directed training *Strong skills using SABRE (GDS), SATURN and Zendesk

Indianapolis, Indiana Area

An in-house travel agency providing domestic and international travel planning for timeshare owners.POSITION HIGHLIGHTS:*Provided travel planning services while highlighting the benefits of Bluegreen timeshare ownership*Strong skills using AMADEUS, AS400 and CLIENT BASE programs

Greater Denver Area

Globus is a leading tour operator w/ four unique house-brands (Globus, Cosmos, Avalon and Monograms) of travel products.POSITION HIGHLIGHTS:*Provided travel planning services, w/ a focus on Globus products, to the direct customer market*Strong skills using SABRE, AS400 and SIEBEL

Denver, Colorado

In 2008 World Fuel Services began a joint venture with Jeppesen to form Commercial I.T.P.S. POSITION HIGHLIGHTS:*POC for the move of the Houston based operations to the new Denver office*POC for the integration of the Houston and Denver operation teams, policies and procedures *POC for the management and retention of pre-existing WFS customers

Houston, Texas Area

POSITION HIGHLIGHTS:*Supervisor of operations staff (Flight Consultants)*Completed RAPPORT Leadership International classes*Completed IATA Airline Management Diploma

Houston, Texas Area

POSITION HIGHLIGHTS:*Provided aviation-based operational and logistical support to the commercial aviation market.*Strong skills using Sabre and Salesforce

Houston, Texas Area

TFI is a department, within Air Routing International, that specializes in providing operational and logistical support to commercial aviation market.POSITION HIGHLIGHTS:*Provided aviation-based operational and logistical support to the commercial aviation market*Strong skills using APOLLO, AS400 and Oracle CRM*Completed IATA Dangerous Goods Regulations (DGR) Training

Indianapolis, Indiana Area

American Trans Air (ATA) was a passenger charter airline based in Indianapolis from 1973-2008. POSITION HIGHLIGHTS:*Reservations/Interline Department*Contract Services Department*System Operations Control (24HR Ops) Department*Skills using SABRE and PACER GDS programs*Completed Ground Security Coordinator Training (GSC)*Completed FAA regulated Cabin Attendant Training

Musical Theatre

Activities and Societies: Theatre, The Indiana Statesman (university newspaper)

Associate Of Applied Science, Tourism, Hospitality, And Event Management

Education record

Activities and Societies: Rhythm Masters (Varsity Swing Choir years 10-12) National School Choral Award (year 12), Student Government.