Please complete the CAPTCHA to continue
@konamigaming.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Garon Oseff is listed as Client Success Manager | Customer Relationship Management at Las Vegas Raiders, a with 538 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a work email signal at konamigaming.com and a matched LinkedIn profile for Garon Oseff.
Garon Oseff previously worked as Las Vegas Raiders Ambassador at Las Vegas Raiders and Super Bowl LVIII Host Committee at On Location. Garon Oseff holds Bachelor Of Arts, Journalism from Indiana University Bloomington.
This section adds company-level context without repeating Garon Oseff's masked contact details.
AeroLeads found 1 current-domain work email signal for Garon Oseff. Compare company email patterns before reaching out.
As an operations management expert with 17+ years of experience, I help companies grow profitability by steering business development activities, meeting customer satisfaction goals, and adopting latest technologies. To do so, I manage cross-functional teams, develop and track customer service metrics, and implement standard operating procedures. The key to my success has been streamlining operational processes. At The Mirage Hotel and Casino, for instance, I enforced a day-to-day clock-in and clock-out system by creating and regularly updating a centralized spreadsheet to track employee schedules. I also set up automatic email reminders for employees. Consequently, I increased employee productivity, reduced overtime, and optimized payroll management.Besides improving business operations, I consistently surpass customer expectations. For example, at The Mirage Hotel and Casino, I offered complementary items and promotional discounts to enhance customer experiences. Moreover, I offered around-the-clock support to address concerns. As a result, I grew the customer satisfaction score from 74% to 89%.Another reason for my success is overseeing team training and development. At ARIA Resort & Casino, for instance, I hired and built a high-performing team. To this end, I furthered knowledge of customer service professionals by training them on industry regulations, proprietary systems, and internal best practices. If you are interested in working with someone who generates business value by expediting operational efforts and building stakeholder relationships, email me: goseff@gmail.com. Key Skills: Hospitality Management, Cross-Functional Collaboration, Client Service Metrics, Employee Productivity, Payroll & Comp Management, Customer Relationship Management, Human Resource Management (HRM).
Listed skills include Customer Service, Casino, Promotions, Public Relations, and 46 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Henderson, Nevada, United States
As an Ambassador, my position involves representation of the Las Vegas Raiders at a variety of events and programs in the community which help to build and maintain their reputation in the community of Las Vegas, Nevada. I have worked for a number of different departments in different capacities to preserve their status as a valued participant in our community.
Las Vegas, Nevada, United States
Worked multiple events for Super Bowl LVIII in Las Vegas, Nevada. Worked the Super Bowl Experience and working at Pre Game at the Super Bowl site. Making certain that our guests enjoy the event to the fullest. Worked primarily with the NFL corporate sponsors and invited guests.
Henderson, Nevada, United States
Worked in all departments and wherever Management needed assistance.. Primary focus was at the front of the store and membership services. Helped with customer issues and resolving them in a timely manner.
Las Vegas, Nevada, United States
Hired as CSM for Konami to grow business and maintain client relations with all our casino clients in managing a software system for the casino called SYNKROS. Establishing relationships with over 15 casino companies across North America. Traveled about 2 weeks a month establishing the relationship for our company with the casinos.Work with Executive Boards and Vice presidents at the casinos in operations to streamline the SYNKROS software into their casino system.Work on the special projects with SYNKROS with establishing the E wallet for the casino where you can be totally cashless at the slot machines and gaming tables.
Las Vegas, Nevada, United States
Hired as Slot Shift Manager to grow business profitability by sustaining continuous operations across departments. Optimized scheduling, worker compensation, and staffing. Led a team of 10. Work with the Director and VP of Casino Operations directly on daily operations.Boosted customer engagement, growing the customer base, by offering around-the-clock support and complementary services; leveraged promotional marketing tactics, including loyalty and festive discounts.Spearheaded bringing back the employee of the month for the slot department to recognize our supervisors and slot floor employees. Our employee satisfaction went up over 20% and our customer satisfaction went up 25% in customer experience at the Golden Nugget.
I Improved business processes and established exceptional customer service at this four-diamond, award-winning Vegas megaresort by streamlining operations across 2 departments. Moreover, I ensured regulatory and SOP compliance while overseeing surveillance. One of my key contributions here was helping increase the resort ranking among area-wide luxury resorts from #5 to #2. Furthermore, I boosted the client service metric by 15% annually. I achieved these results by fostering a collaborative work culture and optimizing customer service. Similarly, I generated a 25% increase in revenue in a year. To achieve this result, I trained employees on gaming systems, introduced promotional offers for customers, and established effective communication protocols among departments. Besides delivering against KPIs, I secured funding to update digital systems. For this, I generated stakeholder buy-in after showcasing benefits. As a result, I improved productivity by mitigating technical gaming floor issues. Some of my other accomplishments included:- Won the ‘Diversity Championship Award’ from MGM Resort after participating in a 6-week workshop.- Ensured casino regulation compliance by training 60+ employees on Title 31, the Bank Secrecy Act. - Guaranteed fair play by monitoring customer behavior and intervening in case of conflicts.Key Skills: Customer Behavior, Conflict Management, Casino Regulations, Title 31, Bank Secrecy Act, Workplace Diversity, Client Service Metric, Casino Department Collaboration, Employee Education, Strategic Leadership & Training, Role-Playing Scenario, Effective Communication.
Las Vegas, Nevada, United States
I helped this luxury resort improve floor maintenance, boost cross-functional coordination, ensure exceptional customer service, and provide security to high-profile guests. Furthermore, I improved navigability by introducing signage and strategically organizing floor layout. Here, I facilitated the launch of a 150K ft2 casino by taking over slot department operations. To this end, I conducted game and system operations testing while providing gaming regulation and customer service training to a team of 22. I focused primarily on understanding and fulfilling client needs. To this end, I hired personnel with a strong customer service background and taught them the basics of casino management. On that account, I achieved higher customer satisfaction results and developed a specialized workforce. Key Skills: Floor Maintenance, Customer Security, Strategic Layout, Slot Operations, Gaming Regulations, Customer Service Training, Casino Operations, Hiring, Casino Management.
Las Vegas, Nevada, United States
At this gaming and leisure property, I oversaw the launch of its 92K ft2 casino while working in a team of 4. This involved troubleshooting technical and customer-related issues. Here, I overcame an inefficient staff to customer ratio issue. To do so, I optimized employee scheduling and improved best practices knowledge by providing rigorous customer service training.I also trained teams on the IGT system and simplified the learning process by personalizing the application screen and reducing commands. By doing so, I reduced overtime and minimized costs. Key Skills: Event & Property Management, IGT Software, Cost Optimization, Scheduling, Gaming Floor Layout.
Las Vegas, Nevada, United States
At this megaresort, I optimized revenue generation while overseeing 25 employees and collaborating with the marketing and food and beverage departments. I minimized expenses and improved the jackpot system management by mitigating operational inefficiencies. To this end, I suggested the onboarding of an additional computer operator. Consequently, I ensured on-time customer jackpot payment. Additionally, I carried out customer behavior and market analyses to identify trends and reported my findings to the Vice President. By doing so, I enhanced informed decision making and helped the company capitalize on industry trends. Key Skills: Process Improvements, Informed Decision Making, Revenue Generation, Jackpot Management, Cash Flow Operations, Market Analysis, Customer Observation, Industry Trends.
Other employees you can reach at raiders.com. View company contacts for 538 employees →
Jordan Simmons
Colleague at Las Vegas RaidersRenton, Washington, United States
View →
EL
Eduardo Lizarraga
Colleague at Las Vegas RaidersSanger, California, United States
View →
KF
Katie Flath
Colleague at Las Vegas RaidersHenderson, Nevada, United States
View →
EA
Eric A
Colleague at Las Vegas RaidersSan Diego, California, United States
View →
EL
Eazy Life
Colleague at Las Vegas RaidersAbu Dhabi Emirate, United Arab Emirates
View →
ZD
Zach Desimone, Ms, Rd, Ldn
Colleague at Las Vegas RaidersNorth Providence, Rhode Island, United States
View →
AP
Adrian Peralta
Colleague at Las Vegas RaidersSan Francisco, California, United States
View →
HW
Harris Womble', Emcm, Mcom
Colleague at Las Vegas RaidersUnited Kingdom
View →
JK
Joshua Kale’O Hoaeae
Colleague at Las Vegas RaidersLas Vegas, Nevada, United States
View →
JL
Jessica Lizarraga
Colleague at Las Vegas RaidersLas Vegas, Nevada, United States
View →
Activities and Societies: Played Football at Indiana Univeristy
Quick answers generated from the profile data available on this page.
Garon Oseff works for Las Vegas Raiders.
Garon Oseff is listed as Client Success Manager | Customer Relationship Management at Las Vegas Raiders.
AeroLeads has found 1 work email signal at @konamigaming.com for Garon Oseff at Las Vegas Raiders.
Garon Oseff is based in Las Vegas, Nevada, United States while working with Las Vegas Raiders.
Garon Oseff has worked for Las Vegas Raiders, On Location, Costco Wholesale, Konami Gaming, Inc., and Golden Nugget Las Vegas.
Garon Oseff's colleagues at Las Vegas Raiders include Jordan Simmons, Eduardo Lizarraga, Katie Flath, Eric A, and Eazy Life.
You can use AeroLeads to view verified contact signals for Garon Oseff at Las Vegas Raiders, including work email, phone, and LinkedIn data when available.
Garon Oseff holds Bachelor Of Arts, Journalism from Indiana University Bloomington.
Garon Oseff is listed with skills including Customer Service, Casino, Promotions, Public Relations, Excel, Customer Relations, Budgeting, and Microsoft Office.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts