Garreck Vassar Email & Phone Number

Cheyenne, Wyoming, United States

Troubleshooting and Repair: Diagnose and resolve hardware, software, and network issues for end-users. Performed repairs on desktop PCs, laptops, printers, and other peripherals.Technical Support: Provide first-level technical support via phone, email, and in-person for a wide range of IT issues. Escalate complex problems to higher-level support when necessary.Software Installation and Configuration: Install, configure, and update operating systems, applications, and antivirus software. Ensure compatibility and optimal performance.Network Management: Assist with network connectivity issues, including LAN, WAN, and wireless networks. Configure and troubleshoot network devices like routers, switches, and access points.User Account Management: Create, manage, and troubleshoot user accounts in Active Directory and other systems. Reset passwords and manage permissions.Documentation: Maintain detailed records of support requests, troubleshooting steps, and resolutions in the ticketing system. Document common issues and solutions in the knowledge base.Customer Service: Provide excellent customer service, ensuring a high level of user satisfaction. Communicate technical information clearly and effectively to non-technical users.Hardware Upgrades: Perform hardware upgrades, including RAM, storage, and peripheral installations. Ensure proper configuration and functionality of upgraded systems.Preventive Maintenance:** Conduct routine maintenance on IT equipment to ensure optimal performance and minimize downtime. Perform system health checks and apply updates and patches.Training and Support: Assist in training end-users on new technologies and systems. Provide guidance on best practices and troubleshooting techniques.

Aurora, Colorado, United States

As the Chief Technology Officer (CTO) at Trash Cat Productions, I oversee all aspects of the company's technological development, ensuring that our technology strategy aligns with our business goals. My responsibilities include:Leading the development and execution of the company's technology roadmap, including software development, infrastructure, and IT operations.Building and managing a high-performing engineering team, fostering a culture of innovation, collaboration, and continuous improvement.Identifying and evaluating new technologies and tools to drive innovation and efficiency.Collaborating with cross-functional teams to define product requirements and deliver high-quality, scalable solutions.Ensuring the security, scalability, and reliability of our technology infrastructure.Managing the technology budget and resources effectively to achieve company goals.Representing the company's technology vision and strategy to stakeholders, including investors, customers, and partners.By driving technological innovation and excellence, I play a pivotal role in enabling Trash Cat Productions to achieve its growth objectives and deliver exceptional value to our customers.

Cheyenne, Wyoming, United States

Team Leadership: Leading a dynamic team of 10 employees, I cultivate a culture of collaboration, innovation, and excellence, driving the team to achieve and exceed goals.Operational Excellence: Ensuring the smooth operation of departmental functions, I optimize processes, resources, and workflows to align with company objectives.Performance Management: Setting clear performance expectations, I provide ongoing feedback and conduct regular evaluations to support team members in their professional development.Resource Management: Managing departmental resources effectively, I oversee budgets, equipment, and materials to maintain efficiency and productivity.Process Improvement: Identifying and implementing process improvements, I drive operational efficiencies and enhance overall departmental performance.Cross-functional Collaboration: Collaborating with other departments, I facilitate communication and coordination to achieve shared goals and objectives.Compliance: Ensuring compliance with company policies and regulatory requirements, I uphold standards of excellence and integrity within the department.Reporting: Providing regular reports on departmental performance, I analyze key metrics and accomplishments to inform decision-making and strategy.

Cheyenne, Wyoming, United States

Update and integrate new tools to improve corporate workflow.Organize and lead cross functional software design and integration.Designed and Developed a reporting system, to remove outside software costs for reported outages.Designed and Developed an internal tracking system to slash company costs on external tools.

Cheyenne, Wyoming, United States

Managed a team of developers to design and develop cross functional apps for a multi-million dollar corporation.Provided support and code reviews for all company code repositories.Facilitate meetings between company management and outside stakeholders to cut down costly meetings.Implemented Agile methodologies to decrease troubleshooting times and save on downtime costs.Collaborate with the Development team including code reviews, One on One coaching, and Architecting code solutions.

Cheyenne, Wyoming, United States

Created interesting and visually appealing presentations used in daily instruction of bootcamp students.Provided support, code assistance, and code review to bootcamp students.Implemented Agile methodologies to provide structure and decrease student questions significantly.Provided support to studio projects and apprentices to save on costly mistakes.

Cheyenne, Wyoming, United States

Worked on a cross functional team of several developers on various projects.Created web, mobile, and native applications based on client specifications.Define project requirements and minimum viable project based on client budget and timeline.Attend special training courses to improve customer satisfaction, employee engagement, and operational performance.

Cheyenne, Wyoming, United States

Selected from a large pool of applicants to serve as a member of the newly formed Cheyenne Technology Council to advise on improvements and technology based pursuits in the city of Cheyenne, Wyoming. Voted into Chairman position by members of the council as of October 2021.

Cheyenne, Wyoming, United States

Volunteer Administrative Assistant at The Array Foundation for Girls Who Code Third Cohort

Cheyenne, Wyoming

Managed a team of several individuals including mail systems, account management, and ordering operations.Handled direct contact of thousands of accounts.Increased new client order conversions by implementing new customer service practices.Resolved client collection backlog and reduced client accounts to collections by using new reporting and informing techniques.

Full Stack Web Development Certification, Web Development

September 14, 2020 - December 18, 2020

Education record