Garre Srimanth Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Led a team of 12 Team Leaders and 190 members, overseeing QA activities and maintenance groups to ensure project deliverables met quality standards.• Championed Agile Principles, Implemented Scrum framework as Scrum Master and coached Scrum Team for Scrum Ceremonies; sprint, sprint planning, reviews, retrospectives, and daily scrum sessions, enhancing product feature development and delivering Increment.• Removed impediments to team progress and ensured the team's adherence to Agile processes.• Collaborated with product owners to prioritize and groom the product backlog.• Promoted a culture of continuous improvement through retrospectives and feedback loops.• Supported the team in estimation, forecasting, and tracking of sprint progress.• Facilitated effective communication and collaboration among team members and stakeholders.

Hyderabad Area, India

• Developed and executed comprehensive Test Plans and Strategies to optimise test execution efficiency.• Led testing phases, setting QA directions and ensuring high-quality software delivery through meticulous defect identification, reporting, and resolution.• Oversaw testing processes, ensuring timely execution and adherence to project deadlines.• Implemented robust automation solutions to increase test coverage and reduce manual testing efforts, significantly improving testing speed and accuracy.• Established and monitored key quality metrics to assess and report on software quality, facilitating continuous improvement and accountability within the QA team.• Conducted regular reviews and audits of QA processes to identify areas for improvement and optimization.• Collaborated with cross-functional teams to define testing requirements, acceptance criteria, and release criteria.

Hyderabad Area, India

• Defined and monitored key performance indicators (KRAs, KPIs) at individual and department levels, aligning team efforts with organisational goals.• Provided senior management with critical quality metrics updates, facilitating informed decision-making and strategic alignment.

Hyderabad Area, India

• Engaged with clients for requirements gathering, system analysis, and review meetings, ensuring tailored solutions met business needs.• Leveraged technologies like TFS, MS Azure DevOps, Jira, Freshdesk and Knowlarity to track activities and improve traceability

Hyderabad Area, India

• Set up ticket management tools (Freshdesk, Knowlarity, Microsoft Azure) to enhance governance and customer satisfaction, increasing NPS from 26% to 72%.• Achieved over 95% compliance with service level agreements, enhancing customer support and issue resolution.• Reduced recurring issues by 30% by implementing effective problem management strategies, enhancing system reliability.

Hyderabad Area, India

• Key ISO 9001:2015 certification team member for Quality Management Systems influencing product customisation and compliance.• Member of CAB (Change Advisory Board) - who approves to develop the customizations requested by customer by discussing the Impact, scope and roadblocks

Hyderabad Area, India

• Implemented and refined QA and maintenance processes, checklists, and documentation, significantly improving product quality and customer satisfaction.

• Gained foundational experience in software quality assurance, participating in various testing and QA processes under professional guidance.