Manage the development and maintenance of documentation including departmental policies, procedure, disaster recovery plans, and technical reports as it related to IT Operations. Drive continuous improvement for ITSM (IT Service Management) Design, implement and manage local networks architecture (LAN) Ensured network security through appropriate control, policies, and deployment of system. Perform regular auditing of Servers and Networks. Monitoring network resources 24/7 via centralized apps to pre-empt or respond to outage. Recommend, specify and manage the implementation of network equipment and servers. Ensure high availability and redundancy of data connectivity. Applied expertise in optimizing network performance to address connectivity needs under challenging circumstances. Provide network and servers documentation and training to organization and IT Staff. Shared knowledge and maintain technical and administrative information updated following internal documentation and report procedure. Managed Servers Back-up process and perform data restore as required. Managed end to end IT Infrastructure (Servers, network, Voice, Desktop, Laptops) Install configure troubleshoot and administer Servers Services (Active Directory, Users and Computers, Site, Domain and Trust, DHCP, WDS, GPO, NAS, Routing and Remote, VDI, IIS, least privilege. Install configure, administer and troubleshoot Ubuntu servers roles (Apache2, FTP, SAMBA, SQL Server, DNS Server, DHCP Server, Radius, Email Server)

Worked as a lead on projects. Assisting with project management, Network Consulting and Providing training to Network Technicians both remote and onsite across Canada and the United States

Worked multiple positions on various projects as Network Technician Supervisor, Network Consulting, Cabling technician . Electric Vehicle Charge station service technician. Project management assistant

• Installed and configured over 100 Desktop and 30 Laptops• Install, configure, administer and troubleshoot Desktop• Using Visio to make mapping and schema for the business.• Build Cat5E, cables and connected them accordingly• Trace and identify every cable which came from the server room till the end of every office.• Wrote down a report of every cable, location and position• Identify which cable are working and not and fix any damaged or bad terminated cables• Labels every cable into the server room.• Create a map diagram for every cable• Install proprietary software used by the business (Sabre)• Create users account with the effectively permission to match business needs and regulation.• Install and configure antivirus software, VMware workstation pro 12, Sabre.• Install windows 10 operating system to machines in order to meet business regulation.• Label and storage remaining computers into the server room.• Place computers on the shelf accordingly• Install NEC telephone on every office and connect them. Confirm that the telephone is working proper• Install switches into the Rack. Label every port accordingly to the schema.• Use different tool to identify network congestion. (speed test/fast/ping).• Sort and match computers which belong to different offices• Analyze the network traffic to identify and monitoring network congest and traffic.• Using various tools to make and build cables (crimper, wire stripper, cutter, plier, utility knife, cable• tester)

To monitor and maintain the network infrastructure.Typical duties include, but are not limited to:Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teamsRecognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impactCollect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outagesMonitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applicationsDocument all actions in accordance with standard company policies and proceduresNotify customer and third-party service providers of issues, outages and remediation statusWork with internal and external technical and service teams to create and/or update knowledge base articlesPerform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.Other duties as assigned

Troubleshoot customers internet services as well as telephone services over phone. Track and log customer incidents via ticketing system.

Repair computers, Sell store items