Garret Saavedra Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Az, Us

Scottsdale, Arizona, United States

• Monitor all internal systems, network, and production applications components for operational stability and to ensure the delivery of all file input, and output is successful. • Responsible for Identifying and reporting issues ensuring all events are entered into the ticket tracking application. • Track gaps in operational analytics protocols to assist in the creation of automated, and practical solutions. Document, and communicate for any severity trending. • Troubleshoot… Show more • Monitor all internal systems, network, and production applications components for operational stability and to ensure the delivery of all file input, and output is successful. • Responsible for Identifying and reporting issues ensuring all events are entered into the ticket tracking application. • Track gaps in operational analytics protocols to assist in the creation of automated, and practical solutions. Document, and communicate for any severity trending. • Troubleshoot unsuccessful or missing file deliveries according to approved processes. • Support client issues that arise with our transmissions, or the client’s transmissions. Show less

Scottsdale

Laptop, Desktop and Remote Support, Onsite Support (Vendor Scheduling), Active Directory/Onboarding, Installs Moves Adds and Changes, Break Fix Diagnostics, First Call Resolution, Executive Care, New User Technology Setup, Office 365 Administration, Customer Service, Printer Diagnosis, Phone configuration, Windows and Mac configuration

Phoenix, Arizona, United States

Provided technical support for mobile devices, peripheral troubleshooting, and remote access to phone or PC. Troubleshoot needs ranging from network connection to hardware and operating issues while maintaining up-to-date knowledge of hardware and software configurations. Entered and updated data in customer relationship management software.