Garret Wallace Email & Phone Number

United States

Boulder, Colorado, United States

• Facilitate high quality communication by liaising between hospital administrators, Technical Services, CloudServices, Trainers, and Developers
• Systematically troubleshoot application errors to identify root cause and prevent future occurrences
• Collaborate with clients to optimize the application and create an efficient, automated credentialing process
• Proven ability to remain empathetic and calm while solving complex technical issues in real time
• Maintain high internal customer satisfaction scores by utilizing 1 hour first touch and 24 hour follow up
• Proficient in Salesforce, relational databases and basic SQL queries

Boulder, Colorado, United States

• Founding member of the customer experience team
• Analyzed customer satisfaction data to drive action and alleviate fulfillment and logistics pain points
• Organized and led time-sensitive meetings with various departmental directors to produce first-rate solutionsfor fulfillment and logistical issues
• Established a new customer service training strategy process that decreased agent touches by eight percent
• Managed a customer service strategy for social media that led to a 12 percent increase customer satisfaction
• Created and delivered new product training sessions to a team of customer service agents which loweredinternal agent queries by seven per day

Madison, Wisconsin Area

• Successfully created, planned, proposed and lead a company-wide global internship program by exercising efficiency, punctuality and refined verbal and written communication skills
• Ability to connect with external personnel and achieve desired outcomes through techniques such as cold calling and email marketing
• Assists with implementation of a state-of-the-art information system in order to improve the recruiting/onboarding process and facilitate professional development initiatives for over 1000 employees
• Gains experience serving as an internal human resources consultant on topics ranging from employee engagement and wellness to workplace safety

Madison, Wisconsin Area

• Actively lead team by example by functioning as an on-site resource throughout duration of project
• Formulate step-by-step plans in order to meet demanding deadlines while maintaining positive team morale
• Utilize “teach back” techniques while training on proper application of building skills
• Maintain professional rapport with customer, educate on risk/benefit analysis, and communicate project updates in a timely fashion
• Preserve customer loyalty by delivering satisfactory and financially realistic end product results