Garreth Estment Email & Phone Number

Sydney, New South Wales, Australia

Mediclinic Middle East, Media Production Zone

• Overseeing daily operations with meticulous attention to detail, leading the customisation and implementation of a new electronic health record system across the group• Leading total revenue cycle management for the group, more than AU$1.14 billion per annum• Supervising, coaching, training and mentoring personnel• Responsible for the restructuring and governance of entire Revenue Cycle Department, providing advice on staff utilisation at hospital level for specific disciplines• Establishing, implementing, overseeing and auditing effective systems, processes and controls, identifying system inefficiencies and implementing improvement strategies• Building strong working relationships and effective communication channels with government departments, medical insurers and other key stakeholders, resolving complaints and enquiries• Interpreting and converting contracts into operational requirements and system changes, developing business cases and testing system changes• Key member of the team developing Mediclinic’s doctors’ remuneration model• Risk management• Overseeing database maintenance, producing accurate reports and other documentation• Implementing and managing change-over processes during year end• Performing as a strong leader of a cohesive team with strict enforcement of statutory regulations and compliance requirementsSpecial Achievements:• Member of various committees including the Electronic Health Records Steering Committee and chairperson of the Revenue Cycle Change Control Board• Representing the private hospital industry on the Dubai Health Authority EDSC Taskforce Committee for Dubai eClaims

• Managing relationship with medical insurers and third party administrators (TPA), leading cross functional alliances to ensure smooth handovers between departments on major strategic initiatives• Developing standardised business processes across the group• Leading total revenue cycle management for the group• Involved in annual tariff negotiations for Mediclinic Dubai and tariff development to incorporate CPT 4, CDT and HCPCS• Managing contracts with insurance companies• Developing training and business rules• Calculating fast track payments and volume based rebates for insurance clients as well as doctors’ remuneration model• Maintaining central tariff master and insurance profiles for the group• Developing in-house hospital information system to improve usability and improve efficiency• Risk managementSpecial Achievements:• Committee member of the Change Control Board for the hospital information system• Member of committee overseeing Mediclinic’s self-insured staff medical benefits• Chairperson of the patient Administration Change Control Board• Enhancing the efficiency and productivity of the hospital revenue cycle management centralised back office processes, to maximise reimbursement, transparency and quality according to contracted agreements• Representing the private hospital industry on the Dubai Health Authority EDSC Taskforce Committee for Dubai eClaims• Leading a pilot project for the Dubai Health Authority eClaims initiative before implementation for the whole market

• Overseeing daily administrative operations with meticulous attention to detail• Supervising, coaching, training and mentoring personnel• Establishing, implementing and overseeing effective systems, processes and controls for various functions including administration• Customer service and liaison, building strong working relationships and effective communication channels with medical insurance companies, medical personnel and other key stakeholders• Resolving complaints and enquiries• Human resources tasks such as developing job descriptions and implementing recruitment processes• Risk identification and change management• Developing new hospital tariffs• Budgeting and procurement• Developing, implementing and testing hospital information systems• Producing and delivering various reports, presentations, analyses, correspondence and documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations and compliance requirements

• Overseeing daily administrative operations with meticulous attention to detail• Supervising, coaching, training and mentoring personnel• Establishing, implementing and overseeing effective systems, processes and controls for various functions including administration• Customer service and liaison, building strong working relationships and effective communication channels with medical insurance companies, medical personnel and other key stakeholders• Resolving complaints and enquiries• Human resources tasks such as developing job descriptions and implementing recruitment processes• Risk identification and change management• Developing new hospital tariffs• Budgeting and procurement• Developing, implementing and testing hospital information systems• Producing and delivering various reports, presentations, analyses, correspondence and documentation • Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations and compliance requirements