Providing data driven consulting for organizations in need of Business Intelligence, Analytical, and Operational help.

• Created feedback loop of process + data management, insight + analysis, and system improvements to deliver fast, actionable insight• Implemented end-to-end data environment covering data extraction, replication, storage, transformation, modeling, KPI definition, and report creation across multiple departments• Utilized Azure technology (ADLSg2, Azure Data Factory, Azure Functions) and Power BI service to centralize clean data environments and models for Support, FP&A, Sales, Services, and HR organizations• Consulted with Executive group on identifying and calculating of key metrics across all business lines and ran implementation project of said metrics• Created and maintained all executive reports providing up-to-date visibility into all departments (e.g. - employee distribution, sales pipeline performance, services project performance and margins, support backlog, AWS costs, etc) • Built out Analytics department as a service center across wider company• Oversaw upstream system improvements (Salesforce, OpenAir, Jira) to improve processes, data quality, and consistency of metrics

• Owned end-to-end data processes for Amplifon Americas including ETL, Data warehousing, report creation/management, BI platform management, and KPI definition/governance. This leveraged Oracle, Azure, and Power BI technologies to deliver maximum business impact. • Directed project teams and coordinated with global headquarters to deliver data warehouse integrations and implementations for multiple business units within Amplifon Americas organization• Migrated business units from previous BI solution (Qlik) to Power BI while maintaining reporting accuracy, consistency, and availability. • Facilitated regional Data Governance Organization (DGO) to ensure KPI/Business Glossary consistency and alignment across all global regions. • Delivered standardized process for report management and consumption across franchisee audience of 1,000+ users. • Managed team of BI professionals (employees and contractors) focusing on building sources of truth for business and consulting the business on their data strategies.

• Built out and standardized the operational infrastructure for business analysis utilizing Microsoft Azure tech stack (Data Lake Gen2 and Data Factory) with Power BI to give up-to-date insight into business performance. • Standardized data gathering, analysis, and report building activities across Professional Services, Sales, and Marketing to ensure accurate and timely delivery of data. • Integrated multiple acquisitions into Granicus standardized systems which included data migration, training, and process development/standardization. • Oversaw all systems and reporting for Services organization to track projects backlog, profitability, utilization, and resource forecasting. • Managed team of Analysts and Specialists to execute on organization's key projects with a focus on automation and standardization to facilitate growth.

• Implemented cloud-based project management system (Clarizen) and integrated with CRM (Salesforce) to bring project insight and financials to company leadership• Developed cost estimate methodology for Professional Services projects so they are correctly priced to maintain company margins• Developed and oversaw Customer Success and Professional Services dashboards and reporting to provide critical insight into our business to make quick, data-informed decisions• Oversaw capacity planning and ensure the team is adequately staffed and highly utilized• Developed a skills matrix for Program Services team members ensuring they are appropriately trained, well-informed individuals who each understands his/her responsibilities, and how those responsibilities affect the team and the business as a whole

• Oversaw hiring, scheduling, and resource planning for 150+ staff. • Led employee engagement activities to provide career development. • Exceeded sales performance 2 years in a row becoming top performing store in the our Market. • Oversaw Visual Merchandising and Retail Technology team that conducting multiple product launches.

• Connected consumers and business owners with the right technology solutions to solve their needs. • Consistently exceeded sales goals and top performer in the market.• Facilitated training for new employees in market wide training classes.