Incident Response and Threat HuntingRule detection and Alert tuningSOAR automation, design, and developmentPython automation and Chat bot creation

Performing incident response in multiple SIEM technologiesExperience with multiple EDR toolsTune SIEM rules to various environmentsUtilizing AQL to perform incident response and investigations

manage automated image deploymentScript and Automate various tasksZero Touch Secure iOS Deployment and Management using Apple DEP and MDMPackage desktop software for end user deploymentGroup Policy and Active Directory managementCreating Documentation and Polices to support daily operations

SIEM configuration and tuningIDS configuration and tuningScript daily imports of threat intel into various security productsPerform Incident ResponseStatic/Dynamic Malware analysis

Hardware & Software based troubleshootingExperience with Mac OS X/Linux/WindowsInteract with customers to best explain solutions to non-technical customersMonitor all team members and provide necessary advice and guidanceDelegate duties and tasks within the departmentCoach all team members and motivate them to produce desired resultsListening to team members and communicate instructions effectivelyAble to handle multiple jobs at the same time

Sold various products while maintaining a high GP rateHighest Attachment rate when selling itemsWorked on a full commission based system

Diagnosis and provide repairs on PCs and laptops unitSelling and supporting softwareInteract with customers to best explain solutions to non-technical customers