My main duties as a QA Engineer were to test fixes implemented by development teams via UI and API testing. I also provided teams with data to properly test and build out products.- Tested API's using varying endpoints via Swagger and Postman ensuring a more stable product.- Developed and designed multiple user scripts with JavaScript and CSS ultimately reducing regression testing time.- Created SQL queries to find data quicker freeing up more of my time to assist others in development and testing purposes.- Implemented content fixes via Sitecore to guarantee better quality within testing environments.- Communicated with developers, project managers, and business analysts to certify product standards.

As a QA Tester, I designed and executed test cases and managed the quality assurance of projects/products, thus ensuring the satisfaction of all users.- Produced and executed manual test cases that resulted in a higher caliber of product releases since my start date.- Created and managed the release and use of a new scheduling tool used by multiple departments, increasing the efficiency of the testing process.- Oversaw the consolidation of department documentation, creating a more favorable information source.

During my time as a Customer Service and Support Representative, I delivered customer happiness through effective communication, problem solving, and efficient processes.- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores.- Proved critical in providing technical support to customers daily, exceeding productivity targets.- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.- Delivered technical solutions and support services that brought customer’s businesses to the forefront.

Provided customers in distress with calming and supportive assistance until first responders could arrive on scene. - Mentored new hires and assisted them during high pressure calls.- Communicated with a large team to maintain company's faster than industry standards for response time.