· Monitors calls and assigned team activities to ensure service and productivity standards are met.· Monitors productivity and performance effectiveness through call observations. Participates in the selection, placement and training of new staff members. Develops, assesses and evaluates Employee performance, prepares appropriate action plans and conducts performance reviews. · Ensures ongoing development and training of staff and assists with training and development efforts. Coaches… Show more · Monitors calls and assigned team activities to ensure service and productivity standards are met.· Monitors productivity and performance effectiveness through call observations. Participates in the selection, placement and training of new staff members. Develops, assesses and evaluates Employee performance, prepares appropriate action plans and conducts performance reviews. · Ensures ongoing development and training of staff and assists with training and development efforts. Coaches staff to develop a solid knowledge of a wide variety of products and services. Show less

· Provide exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel· Display positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer· Take ownership of Customer concerns and resolve Customer issues at first point of contact

• Responsible for the daily shipments, sent UPS, FED EX, and through trucking services.• In charge of tracking international and labeling packages and conducting a daily pick up of inventory for the drivers.• Monitors daily activities and ensure time and quality commitments are met.• Answers phone calls.• Communicates with carriers/truckers.• Assists with the coordination of the shipping and logistical process of products to sales representatives, customers, and between… Show more • Responsible for the daily shipments, sent UPS, FED EX, and through trucking services.• In charge of tracking international and labeling packages and conducting a daily pick up of inventory for the drivers.• Monitors daily activities and ensure time and quality commitments are met.• Answers phone calls.• Communicates with carriers/truckers.• Assists with the coordination of the shipping and logistical process of products to sales representatives, customers, and between locations.• Works with Microsoft Excel daily to manage the shipping, receiving, delivery and shipments of packages. Show less

• Responsible for making and selling advertisements via the internet.• Was in charge of media buying.• Created affiliated marking ideas and implemented those ideas.• Knowledgeable of applicable policies, organization and technical skills using automation tools, inkling Adobe and Photo shop.• Screened, organized, and managed the process and workflow for numerous freelance graphic designers. • Helped to build the software to vet, hire, and delegate our company’s graphic needs.

• Managed placement, trained, and continued development of 3 employees.• Responsible for SHIPPING flow of all products coming to and from the store.• Supervised material flow, storage and fulfillment of coastal orders. • Used forklifts and pallet jacks to unload trucks.• Sorted any mixed items on the pallets and prepared them for storage in the warehouse.• Received lead role and was accidental free during tenure.

Responsibilities -Equally distribute customers to server sections. -Greet customers. -Seat customers timely. -Take phone calls. Skills Used - Organization - Customer service - Great personality - Ability to guide others