Garrett Dillon Email & Phone Number

Detroit, Mi, Us

• Design and implement QA processes, incorporating test strategy, planning, and execution for manual and automated testing.• Implement Playwright for API and end-to-end automated testing.• Integrate test automation into CI/CD, ensuring continuous validation.• Develop detailed test case repository for coverage and traceability.

• Achieved a 60% reduction in defect rates by implementing testing strategies, encouraging out-of-the-box thinking, and exploring edge cases to uncover potential issues.• Implemented a robust defect tracking system, reducing defect resolution times by 30% and guiding best practices to ensure high-quality software releases.• Designed and maintained automation frameworks and manual test cases, enhancing testing efficiency, coverage, and reliability while reducing manual efforts.• Developed comprehensive test plans for functional, regression, sanity, build, and end-to-end testing, integrating quality processes into the SDLC.• Managed QA activities across high-impact projects, instilling a culture of excellence and promoting shared responsibility for quality across the organization.• Led continuous improvement initiatives, staying updated with industry trends and advocating for quality to drive customer satisfaction and business success.• Enhanced collaboration between QA, development, and business teams, resulting in faster issue resolution and improved product quality through a proactive approach.• Collaborated with cross-functional teams to review requirements, analyze test results, and identify critical defects, encouraging communication to address quality risks early.• Played a pivotal role in the launch of a new product offering, ensuring high-quality delivery and meeting deadlines through strategic planning and execution.• Led Agile ceremonies, including sprint planning, stand-ups, and retrospectives, fostering collaboration and alignment with business goals and improving team delivery efficiency.• Mentored junior QA team members, fostering a collaborative environment and enhancing team performance and skill development.

• Developed and executed comprehensive test plans for functional, regression, and end-to-end testing, ensuring software met user expectations and business requirements.• Executed both manual and automated tests to verify software functionality and performance, improving the overall reliability and stability of applications.• Collaborated closely with developers and product managers to understand requirements, define test cases, and establish a continuous feedback loop that improved code quality.• Identified and reported defects, working with development teams to ensure timely resolution and maintain high-quality software standards.• Assisted in the development and enhancement of test automation scripts, maintaining test environments to support efficient testing processes.• Led initiatives to clean up and organize test case repositories, improving test traceability and maintenance, and enhancing team productivity.• Enhanced the quality of mobile application software testing, leading to a significant reduction in mobile-specific issues and improving user experience.• Played a key role in the successful deployment of software updates, conducting thorough pre-release testing and post-release validation to ensure seamless transitions.

• Participated in product testing initiatives, collaborating with QA teams to identify and address software defects and ensure product quality.• Worked closely with development teams to incorporate customer feedback, refining product features and improving software functionality.• Provided technical expertise and support for complex product-related inquiries, ensuring quick resolution of issues and enhancing user satisfaction.• Identified and managed critical technical incidents, implementing timely solutions to minimize downtime and maintain system stability.• Served as a liaison between technical teams, business units, and stakeholders, facilitating communication and alignment on quality objectives.• Conducted annual disaster recovery testing to evaluate system resilience and readiness, ensuring robust and reliable product performance.• Created and maintained comprehensive technical documentation, supporting quality assurance processes and enhancing team collaboration.• Collaborated with cross-functional teams to evaluate and improve software testing processes, driving continuous quality improvements.

• Conducted thorough testing and validation of systems to ensure they met business and technical requirements, contributing to the overall quality and reliability of software solutions.• Provided high-level technical support and troubleshooting for complex issues across various platforms, ensuring timely resolution and maintaining software quality.• Led IT projects from inception to completion, coordinating with cross-functional teams to ensure timely delivery and adherence to budget while maintaining high-quality standards.• Liaised between client support teams and development teams, facilitating clear communication on technical issues and product goals to align software solutions with customer needs.• Analyzed and optimized existing workflows, improving efficiency and reducing redundancy, which contributed to enhanced system performance and quality.• Prepared and presented detailed incident reports, outlining root causes, resolutions, and preventive measures to improve future quality assurance practices.• Planned and executed system upgrades with minimal downtime, ensuring seamless transitions and maintaining software integrity and reliability.• Monitored system performance and reliability continuously, identifying potential issues early and implementing solutions to maintain optimal software functionality.• Provided training and guidance to junior analysts and team members, sharing best practices and technical processes to enhance team knowledge and capabilities in quality assurance.

Ann Arbor, Michigan, United States

• Conducted in-depth system testing and analysis, identifying bugs and performance issues to support the improvement of software quality and functionality.• Collaborated with development teams and client success teams to ensure alignment between business requirements and technical implementations, improving quality across projects.• Developed and maintained technical documentation for system processes, facilitating accurate testing procedures and improving overall software reliability.• Assisted in implementing automated testing tools for key systems, introducing efficiencies that led to more consistent and thorough quality assurance practices.• Mentored junior team members on system testing and troubleshooting techniques, fostering a team-wide focus on improving software performance and user experience.

Ann Arbor, Michigan, United States

• Assisted in performing initial testing of system updates and patches, helping to identify and resolve early-stage defects before release.• Provided technical support to client success teams and business partners, troubleshooting system issues, and escalating critical defects to development teams for resolution.• Collaborated with senior analysts to document test cases and scenarios for system validation, contributing to the refinement of testing processes.• Participated in system audits and reviews, ensuring compliance with business requirements and enhancing the quality of software solutions.• Gained foundational experience in software quality assurance by supporting system performance monitoring and reporting, contributing to improved software stability.