Garrett Frey Email & Phone Number

New York, United States

Damage Assessment: Review and analyze photos, videos, and related documentation of vehicle damage submitted by customers or repair facilities. • Estimate Preparation: Utilize specialized software to create accurate and detailed damage repair estimates. • Claim Processing: Work closely with policyholders and auto repair facilities to facilitate the timely processing of claims. • Customer Service: Provide clear and concise communication with customers, explaining your findings and assisting with the next steps in the claims process. • Collaboration: Coordinate with insurance agents, appraisers, and repair shops to ensure accurate and fair settlement of claims. • Compliance: Ensure that all claims and estimates comply with state and federal regulations as well as company policies.

Woodbury, New York, United States

Greater New York City Area

Provided best-in-company support to customers wishing to escalate concerns to an executive level. Performed forensic investigations for inquires requested by executive management, received from both internal sources and customer base. Provided meticulously composed and researched reports to all inquires, authored formal responses to both customers and all regulatory agencies involved in the correspondence, including but not limited to the FCC, Attorney General, BBB, Public Service Commission, Board of Public Utilities, local government officials and municipalities. Acted as company representative in regulatory hearings, providing extensive investigation and evidence in support of company's actions or policies in regards to a given dispute. Served as highest level of escalation within the company for reviewing and finalizing decision and proposed actions to mediate disputes with customers. Analysed and reviewed internal processes to diagnose failure points contributing to dispute, and suggested company-wide process improvement plans to mitigate further occurrences of a given scenario.

Jericho, New York

Troubleshot and resolved all manner of customer inquiries, ranging from basic customer service to in-depth technical issues through phone, email, chat, and social media platforms. Provided exceptional service to customers, through the use of diagnostic tools, extensive technical experience, and through troubleshooting workflows developed and perfected personally. Provided training to team members in advanced troubleshooting methods, serving as de-facto technical adviser for substantial portion of the team.

Woodbury, New York

Supported production of daily newscast in 24 hour newscycle, assisting in day-of-air assignments, through studio operations of final live product during broadcast. Served as Assistant Producer for ongoing series and special events such as Emmy nominated "Hard Times on Long Island" special report, and facilitated smooth continuity of on-air product during live events, both planned and unplanned.Acted as both Assistant Producer and Producer on as-needed basis. Produced weekend newscasts, managing all levels of production from story assignment through to final on-air product supervision during live broadcast.