Garrett Griggs Email & Phone Number

Langley Air Force Base

Hampton, Virginia, United States

Provides user support and advanced troubleshooting as part of a 24 / 7 support teamTier 3 Service Desk Support *Supports the Active Directory structure and domain controller operations *Provides remote Systems Administration for the data center and ISN systems, and software support for the EITSM toolsets in our data center and ISN systems *Any issues not resolved by the Tier 2 Team will be escalated to this team, for advanced troubleshooting *Coordinates OEM vendor activities when needed (upgrades, repairs), and contributes to system design and engineering when needed*Provide diagnosis for system software / hardware failures and assist in developing solutions*Provide accurate, detailed, and timely updates to tickets and projects*Monitor the network, applications, configurations, server configurations, net flows, logs, device tracker, virtualization, database performance, storage performance, and patch management*Identify, document, and resolve end-user issues/problems encountered on network/computing equipment*Performs System, Performance, and Environmental Monitoring

Langley Airforce Base

Using Microsoft Endpoint Configuration Manager, managed configurations and updates of softwareincluding Microsoft applications, third-party applications, engineering documents, and engineeringchanges for the United State Air Force domain. This included support for bases all over the world,including North America, Southeast Asia, and Europe.*Working experience with Security Technical Implementation Guide (STIG), DoD Information Assurancepolices on both NIPR and SIPR environments.* Created and deployed packages for SDC (standard desktop configuration) applications such asMicrosoft Edge, Mozilla Firefox, Google Chrome, and many others.* Developed baseline deviations in order to provide approved changes to software and endpoints.*Utilize Tanium(ARAD) in order to both analyze device configurations/installed applications, generatereports, and push out software updates to workstations and servers.

Newport News, Virginia, United States

Norfolk, Virginia, United States

Portsmouth, Virginia, United States

Newport News, Virginia, United States

Provided deskside support to end users employed by Huntington Ingalls Industries. Swapping desktop and laptop machines for users while utilizing administrator privileges to support the transfer of data, installation of software, and to access machines on the company’s network both on site and remotely. Responsibilities also include training new deskside support technicians in their daily job roles.

Virginia Beach, Virginia, United States

Provided remote technical support to Liberty Tax offices across the United States as well as to locations in Canada. Worked with several remote login tools such as Nable MSP and Webex. Used troubleshooting methods in order to resolves issues in varying levels of complexities with software such as SQL 2014 and Windows, from Windows Vista to Windows 10.