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• Optimized revenue and operating statistical model into automated dashboard, reducing report generation time by 65%; creation of real-time data drove strategic operations decision-making• Assimilated, redesigned, and automated complex revenue accounting procedures improving accuracy and reducing journal entry preparation and invoicing time by 40%; leveraged new procedures to train team on new procedures• Synthesized statistical data operations on flight performance and customer incentive findings to drive strategic operation decisions into monthly presentation for COO and senior operations leadership

• Co-founded and managed a top-ten worldwide Catholic lifestyle website aimed at educating faith-based consumers, overseeing 15+ employee and 60+ volunteers, garnering 2 million monthly viewers, 75k email subscribers and 1.2 million social media followers• Optimized outreach and fundraising strategy through launching an online conference offering to provide live access to world renowned thought leaders; efforts enhanced Catholic Link’s brand awareness• Monetized website by expanding content offerings to address customer feedback and preferences, substituting ill-received ads with content-based promotions; achieved 30% revenue growth YOY• Assessed effectiveness of communication channels through qualitative and quantitative research on user engagement data and social media trends. Resulted in content strategy pivot towards visual, launching a video series - first video reached 1M+ view and was translated into 23 languages - prompting on camera interview for CNN• Increased site traffic by 300% YOY and expanded site from 5 to 12 contributing countries through development of strategic partnerships with 3 major global Catholic websites

• Launched new marketed and grew volunteer base locally by 20% YOY through building relationships and organic grassroots outreach, expanding footprint of volunteers within overall organization from to 10% to 40% in 4 years• Spearheaded cross-functional team to maximize time-impact ratio for volunteers while assuring safety and prioritizing quality. Oversaw 2 school construction projects and 150+home assemblies in 4 different shantytowns, utilizing budget of € 200K• Partnered with CEO on implementation of a leadership training program for volunteers differentiating us from other service trips; 30% of volunteers reported program as main motivator in selection of experience