Garrett Kramer Email & Phone Number

Longmont, Co, Us

- Implemented tools internally to understand, plan, and manage team capacity.- Building team culture of documenting and organizing experiential knowledge, allowing all team members to benefit from individual experience.- Revamp of implementation process to a client-centric perspective.- Develop technical tools to take advantage of APIs, automating time consuming, repetitive tasks.

Boulder, Co

The world’s leading provider of technologies and services that simplify the process of creating and deploying multilingual content. - Simultaneously manage multiple technology implementations at any given time.- Prioritize and execute client management for over 40 clients.- Create cohesion and collaboration between all departments and the client including, sales, engineers, and project managers.- Took over multiple problem accounts and streamlined them to enable a clean hand off to less experienced team members.- Engage in problem-solving and “5 Why’s” thinking across different clients with varying organizational challenges.- Identified key stakeholders and allies among clients to create long term partnerships.

Boulder, Co

1100 Mccaslin

The global leader providing integrated cloud solution for language translation services, digital experiences, knowledge content delivery, translation software, and customer analytics, offering in-context brand experiences.- Oversaw many interconnected projects with shifting priorities and unique requirements.- Managed over $1.5 million in localization projects for a large healthcare educational organization while navigating the unique requirements of a nonprofit.- Managed projects localizing many mediums including several types of software, DVD voice-over, subtitling, graphics, and InDesign.- Quoted, planned, scheduled, executed, monitored and closed projects spanning up to 18 months in duration.- Standardized processes and organization to facilitate agility within a small team while implementing best practice.- Established relationship and trust in order to better guide clients to mutually beneficial solutions while increasing revenue by receiving new complex projects and through the offering of other services.- Maintained communication with internal and external stakeholders while utilizing the technicalknowledge of internal teams and client vendors.- Created new processes and approaches to complex client needs.- Guided and support PJM team members through client processes.- Recommended and implemented other SDL services and solutions driving and increasing overall revenue growth.

950 Pearl Street

- Was responsible and accountable for the coordinated management of several teams and extensions of the restaurant including management, kitchen, floor and events staff- Increased customer satisfaction- Built sales, established rapport, and maintained communication with regional directors while utilizingcorporate marketing resources- Defined and initiated projects and delegated tasks to managers to address and complete them- Maintained continuous alignment of restaurant mission with strategic business objectives- Presented regular reviews analyzing financial reports while offering and implementing solutions to cost overruns and under-performance- Coached, mentored and lead personnel within a physical team environment

1265 Alpine Avenue

- Rose through ranks from busser to General Manager while putting myself through college- Managed hiring and team building- Provided maintenance of cost of goods sold, inventory, labor allocation and pay distribution- Fostered customer loyalty by ensuring exceptional attitudes among staff and offering unwaveringhospitality- Directed the coordination of all communication with vendors to ensure price advantages andavailability of product