Garrett Mixon Email and Phone Number

Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates, counsels and monitors the performance of all service department staff.Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.Strives for harmony and teamwork within the department and with all other departments.Develops and implements a marketing plan which promotes new and repeat business.Understands and ensures compliance with manufacturer warranty and policy procedures.Directs and schedules the activities of all department employees.Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.Establishes and maintains good working relationships with customers to encourage repeat and referral business.Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.Maintains safe work in accordance with OSHA and KPA standards.