Garrett Pace Email and Phone Number

Career technician with over 10 years of experience; strong integrity, excellent interpersonal and leadership skills, and a track record of making complex procedures easy to follow and implement. Award-winning work on short- and long-term projects. A reputation for high-quality assembly work and equipment design.

Build, design, test, modify, and/or repair modular equipment, chassis, cables, circuit boards, and test stations. Create documentation/drawings for new or modified equipment. Create or improve testing procedures for modular and other equipment. Transport/install equipment at JT3 work locations.Assist and train new technicians. Inventory computer hardware and media. Conduct daily security checks.

Took calls from WVO Owners throughout North America and provided assistance to Owners in understanding and paying their monthly/quarterly bills, setting up automatic payments, and/or updating their account information. Forwarded calls to the correct department when needed, and handled loan payoff balances, cash adjustments, refunds, balance forwards, and other transactions. Occasionally handled calls in Spanish.Programs/systems that I used on a daily basis were Jacada FrameWorx, Veritae, Western Union SpeedPay, Payment Gateway, CACS, and various operations through Webconnect, as well as Microsoft Outlook and Excel.

Worked in the inventory department for Clearwire (Clear Internet Company)Entered, adjusted, and retrieved information from internet/intranet systems and programs such as Oracle, Clearwire Queues, Discoverer, BOSS, Brightpoint Online, and the FedEx and UPS web sites (tracking shipments and occasionally filing claims).I have experience in building DataLoad scripts to input and/or look up large amounts of information in Oracle and Clearwire Queues, and frequently multitasked by running several such scripts simultaneously on three or more computers.I frequently reviewed, organized, and edited data using Microsoft Excel, Microsoft Word, and Adobe, and used Microsoft Outlook and Lync several times a day to communicate large quantities of information with associates both within the office and in other states.

Provided English-Spanish translation of written materials and safety training, and English-Spanish translation between employees and supervisors.Continually monitored a 5-line telephone system, and transferred calls to co-workers when necessary. Took regular calls from customers to confirm appointments and/or explain services offered, and made calls to dispatch co-workers to job sites and potential job sites (also done by radio).Prepared written estimates and invoices using the systems Arborgold and Quickbooks, and printed end-of-day reports of call logs.Updated customer histories, counted and tracked inventory of tools, uniforms and protective gear, organized paper files, and sent and received e-mails and faxes.Provided orientation and processed paperwork for new hires, and maintained updated I-9 forms for all employees.