Garrett Purcell

Garrett Purcell Email and Phone Number

Information Technology Consultant @ Entergy
Montgomery, TX, US
Garrett Purcell's Location
Montgomery, Texas, United States, United States
Garrett Purcell's Contact Details

Garrett Purcell work email

Garrett Purcell personal email

n/a

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About Garrett Purcell

Proven track record of onboarding, maintaining, and growing customer relationships within a B2B environment utilizing cutting-edge AI solutions. Played a pivotal role in refining Allganize's strategy for U.S. expansion by diversifying AI use cases across various industries. Developed the U.S. client support model, encompassing processes, organizational structure, governance, SOPs, and training materials. Consulted with clients to scope AI business needs, implementing generative LLM and extractive AI solutions, and overseeing customer onboarding, training, and post-implementation support. Additionally, coordinated cross-functional teams to ensure SLA compliance, collaborated with development for feature enhancements, and led global PMO initiatives, including SOC2 and HIPAA compliance in preparation for IPO.

Garrett Purcell's Current Company Details
Entergy

Entergy

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Information Technology Consultant
Montgomery, TX, US
Garrett Purcell Work Experience Details
  • Entergy
    Information Technology Consultant
    Entergy
    Montgomery, Tx, Us
  • Independent Clarity
    Dba, Senior Consultant
    Independent Clarity Jul 2024 - Present
    Houston, Texas, United States
  • Allganize
    Customer Success Engineer
    Allganize Jul 2022 - Jul 2024
    Houston, Texas, United States
    Consulted with energy and financial services companies to select and implement AI solutions to support process automation and increase efficiency and effectiveness of knowledge workers within various departments. Expertise in applied generative AI, AIOps, project management and cross-functional team collaboration. Acted as global PMO to lead key pre-IPO initiatives including attaining SOC2 and HIPPA compliance.
  • Evan360
    Operations Manager
    Evan360 Jan 2020 - Jul 2022
    Houston, Texas Area
    Transitioned EVAN360 from an IT MSP to a SaaS platform, enhancing support for Shared Services functions. Spearheaded the development of consultative sales strategies and pre-sales support to optimize platform use. Implemented governance models and SLA-driven processes to ensure efficient client support. Established a cost-effective ticketing system using Microsoft 365 tools like Power Automate and Power BI. Oversaw platform enhancements by managing developers and AWS resources, gaining expertise in AI, AIOps, Node.js, React.js, and AWS environments.
  • Evan
    Account Manager
    Evan Jun 2019 - Jan 2020
    Houston, Texas Area
    Consulted with clients to tailor IT support solutions and ensure optimal configuration of the EVAN360 on-demand platform. Developed and implemented processes for sales, recruiting, onboarding, and IT support. Designed IT support models with a focus on governance, organizational structure, and cybersecurity compliance. Coordinated with client executives to manage multiple MSPs and streamline escalation processes. Recruited and trained IT service providers, and created onboarding materials and videos showcasing platform best practices. Provided on-demand IT support for various sectors including oil field services, manufacturing, and consulting.

Garrett Purcell Skills

English Boy Scouts Customer Service Microsoft Office Research

Garrett Purcell Education Details

Frequently Asked Questions about Garrett Purcell

What company does Garrett Purcell work for?

Garrett Purcell works for Entergy

What is Garrett Purcell's role at the current company?

Garrett Purcell's current role is Information Technology Consultant.

What is Garrett Purcell's email address?

Garrett Purcell's email address is gp****@****egy.com

What is Garrett Purcell's direct phone number?

Garrett Purcell's direct phone number is +183291*****

What schools did Garrett Purcell attend?

Garrett Purcell attended Baylor University.

What skills is Garrett Purcell known for?

Garrett Purcell has skills like English, Boy Scouts, Customer Service, Microsoft Office, Research.

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