Garrett Spence, Mba Email & Phone Number

Decatur, Ga, Us

New York, Ny, Us

Responsible for defining and executing a program management framework that drives efficiency and successful operational and product launches within the BentoBox RevOps and Enablement teams. Led initiatives that aligned with overall business goals and product strategies, ensuring high-impact outcomes across the organization.Organized program structure based on business goals and aligned success criteria to an Objective and Key Results (OKR) framework to ensure the team and other stakeholders fully understand the value of the changes and how they align with the overall business goals. Tracked each cross-functional deliverable and milestone to ensure all projects are working together to drive an efficient program.Worked with a third-party agency and internal cross-functional teams to launch the newly redesigned BentoBox website. Developed and maintained business requirements for all marketing and sales integrations.Managed the development, documentation, enablement, and launch of multiple cross selling initiatives that drove increased revenue and future revenue potential. Planned and launched the development and implementation of a Real Time Selling tool (Five9 integration with Salesforce) and framework that added efficiency to the sales process and created a better customer experience.Managed escalations and resolved product issues by prioritizing fixes and aligning resources across teams. Tracked key product and business metrics to ensure ongoing product success and optimized outcomes.

Zug, Zug, Ch

Responsible for planning and executing projects, managing third-party relationships, and building solutions to improve processes and produce profitable outcomes. Responsible for resource management across all business units, ensuring each project is allocated for peak performance. Took over management of a high-stake project to ensure scope was completed correctly and to mend our client relationship with the governing body of golf. Quickly assessed problems, prioritized actions, built/deployed processes, and rearranged the team. Delivered the remainder of the project efficiently and built client trust along the way. Helped turn a potential loss of a client into a multi-year maintenance contract, new project opportunities, and defined process standards for new teams within that program. Collaborated with Business Leads, Department Leads, HR, and Recruitment to successfully create an efficient PM onboarding process from scratch. The process was adapted by Infront X globally as their standard for onboarding all employees.Led resource management across all business units and assisted in the implementation of a new resource management tool (metric.ai). Analyzed and adapted processes to ensure resources were being utilized efficiently. Process was built to be lean so I could focus on both resource management and project tasks. Helped keep our business unit the most profitable within Infront X by delivering nearly every project over the sold margin. Led project retrospectives to ensure upcoming projects could build on the success of previous projects. By doing this, I maintained a healthy client relationship with the main organizer of professional golf tours.

Boston, Massachusetts, Us

Responsible for planning and budgeting projects, staffing resources, and managing internal and external teams from different domains to deliver creative and technical projects within the contracted budget and time. Responsible for managing risks and dependencies, as well as client needs and expectations. Managed a group of developers, experience designers, visual designers, and copywriters to produce a full website redesign for a new professional football league. Integrated new site with a content management system and set of processes that will allow the client team to continually evolve content in-between scheduled releases.Led a cross-functional Agile team of developers and designers to stabilize and evolve the mobile application for a major chain of travel centers. Worked closely with the client team to ensure all business requirements were met, and all future enhancements were placed in the product roadmap. Implemented analytics and reporting tools, and developed new functionality to increase user understanding and usage.Managed content coordination, global localization, and platform design and evolution projects for an industry leading international tire company. Worked with cross-functional teams to develop a global site structure and automated localization process to lower the project cost and lessen the estimated time to completion. Planned, estimated, budgeted, and staffed both technical and creative projects with on-shore and off-shore resources based on the specified scope and business requirements. Developed in-depth training plans and trained over 40 website managers in AEM authoring, localization, and content management. Highlighted and tracked project issues and risks, assigned them to deliverables and milestones, and developed mitigation plans.

Atlanta, Georgia, Us

Responsible for coordinating and assisting with all marketing activities, including: advertising, direct mailing campaigns, customer events, and trade show management. Implemented rebranded graphic elements across collateral, sales presentations, and other company documentation.Published case studies about industry relevant technologies and their influence on financial institutions.Researched and implemented analytics tools to optimize the VSoft website.

Milledgeville, Ga, Us

Developed a full business plan for a new company, which included: industry, market and competitive analysis, risk assessment, staffing, marketing, advertising, and operation strategies.Researched, organized, and analyzed real world data to determine the well being of select companies. Developed strategies for future business operations based on the relevant data.

Milledgeville, Ga, Us

Organized and scheduled filming for all student life activities both on and off campus. Edited footage into clips used by the Georgia College website, and the local television station, Channel 4. Designed Channel 4 informational graphics for local Milledgeville businesses and events.

Broomfield, Co, Us

Provided customer service, product information, and sales to interested customers both face to face and over the phone. Organized product packages and customer profiles on the point of sale system. Awarded March 2013 Employee of the Month for my dedication to customer experience, and ability to connect with both customers and fellow employees.

Eatonton, Ga, Us

Provided product information and selling points to finalize both phone and retail store sales. Organized and managed the online store based on the inventory of the retail location.Performed demographic analysis to create television billboards, commercials, websites and media kits tailored to specific companies and audiences. Created and produced advertising campaigns to promote and sell the Trophy Quest brand and Trophy Quest products. Organized scripted and non-scripted scenes for Trophy Quest, and Beyond The Battlefield. Planned and organized every aspect of a shoot, including: location scouting, lodging, gear, permits, scheduling, set design, and release forms. Wrote, filmed and edited commercials and promotional videos for Trophy Quest and sponsors, including: Tire Kingdom, Service Central, VPG, Stealth, Henry Rifles, and Bucks Bags. Developed logos, posters, flyers, media kits, and web graphics for Trophy Quest and sponsors.

San Francisco, Ca, Us

Assisted Directors, Producers, Grips, Mixers, and Editors on location during production of EBay corporate videos, HP new product videos, and Toyota commercials Worked with directors on location to create interview and b-roll set design for the HP Elite Pad, prior to its release. Used switchboard and multiple cameras to captured live footage of technology conferences. Shot variety included: panel discussion, live computer feed, and audience question and answer.

Master Of Business Administration (Mba)

Bachelor Of Fine Arts - Bfa, Mass Communication/Media Studies