• Spearheaded the integration of GPS tracking systems, enhancing real-time monitoring of fleet operations.• Developed and maintained risk management strategies to minimize operational risks and liabilities.• Conducted regular audits and inspections to maintain safety and regulatory standards.• Negotiated contracts with vendors and supplies to secure competitive pricing.• Implemented software systems to optimize fleet management and maintenance scheduling.

• Ensured accurate and comprehensive first contact resolutions; screened and documented customer related issues and engaged with appropriate divisions as required.• Inputted data in various forms. Utilized various systems and ensured legislative requirements were followed. Produced relevant reports within specific timelines. Tracked phone and email interactions for reporting and statistical purposes.• Collected and processed municipal revenue from property taxes, transit funds, parking ticket, building permits, licenses, and other general revenues.•Balanced, prepared and delivered large bank deposits including reconciliations of electronic payments.

• Ensured highest level of customer satisfaction, resolved escalated customer complaints.• Selected, trained and mentored supervisors, ticket clerks, on-site contractors and customer service staff.• Provided employee development by giving ongoing feedback to employee’s concerning strengths and areas of needed improvement and recommended supplemental training programs.• Maintained good labor relations with staff, assistant business agents and shop stewards.• Ensured compliance with safety and environmental standards.• Developed budget and maintained operating expenses, adhering to GLI field accounting standards. • Performed analysis and made recommendations to ensure competitive advantage from a marketing, sales, customer service and human resources perspective.

• Efficiently scheduled operations that were consistent with business needs. • Ensured optimum operations through interactions with drivers, field personnel, field management, and corporate management.• Advised dispatch and network managers of operational problems and used discretion and sound business judgement to solve issues that adversely impacted bus operations.• Maintained knowledge on all contract terms and interpretations and correctly applied collective bargaining agreements.• Adhered to city and provincial by-laws.

• Provided in-depth, front-line training to all new recruits, including policies and procedures.• Handled facility bookings, point of sale purchases, registrations and program planning.• Designed flyers for the City of Toronto Arts, Preschool, Sports and Fitness programs.• Monitored facility budget on a weekly basis.• Collaborated with the youth outreach worker to develop programs in priority neighborhoods.

• Sold memberships and court time to customers and handled cash transactions.• Maintained staff first aid binder and ensured all staff qualifications were current.• Placed work orders and monitored building repairs.