Garrett Ungethum Email & Phone Number

Clarksville, In, Us

Louisville, Kentucky Area

• Manage and train a team of 7 IT professionals and provide end-to-end IT solutions.• Used a variety of scripting and deployment tools, such as PowerShell, Python, andSCCM, to automate 10 desktop support processes, resulting in more time for my team toimage incoming workstations for the hospital expansion, and allow more time for inperson rounding in end user areas.• Minimize resource and time losses by addressing employee or production issues,resulting in a 20% decrease in ticket handle time by the desktop support team.• Improve efficiency and first call resolution by developing and maintaining 50 knowledgebase articles for common IT issues• Act as the technology liaison between UofL-Health IT and Hospital Leadership, facilitatingthe adoption of 8 workflow processes.• Our Organization has grown to over 30,000 employees and My team is directlyresponsible for supporting 7,000 of those employees located on the UofL-Health hospitalcampus and remotely across the US.

Louisville Ky

• Worked with clinic leadership, and clinical staff to maintain, develop, streamline andautomate new and existing clinical workflows for the new AEHR and E-scribe systems• Helped write new training materials for clinical staff and lab technicians• Served as the onsite liaison between clinical staff and IT for AEHR medical records• Created and Resolved IT tickets using Remedy Service Management ticketing system• Monitored and edited user accounts and credentials in AEHR environment• Worked with Clinical Informatics to add new labs and procedures into the AEHRenvironment

Louisville, Kentucky Area

• Interacted with clients to resolve issues and answer software-related questions• Worked in active directory to add and remove access to user and computer accounts• Collaborated with developers, analysts and project managers to expedite incidentresolutions• Provided training to end users on new and updated systems and software• Collaborated with vendors to locate replacement components and resolve advancedproblems• Assistance in implementing, streamlining, and automating new and existing trainingprograms and documentation

Louisville, Kentucky Area

• Installed and configured workstations for end users• Researched and identified solutions to ongoing IT issues and wrote processes on how tohandle those issues going forward• Worked with the Sysadmin team to configure and deploy custom-made Chromeextension to extend the default cap of users that can join a hangout meeting• Worked in active directory to grant access to user and computer accounts• Responded to customer inquiries and provided technical assistance over the phone andin person• Removed malware, ransomware, and other threats from laptops and desktop systems• Diagnosed and troubleshot hardware, software and network issues

Louisville Ky

• Worked closely with the Epic team to coordinate hardware rollout to coincide with Epicsoftware implementation• Surveyed and organized data for multiple hospital sites as part of the EPIC rolloutInstalled and configured hardware, software, and network utilities for multiple hospitalsites• Conducted training and mentored team members to promote productivity andcommitment to friendly service• Calculated materials and time needed for each job• Laid out materials and system components to prepare for installation

Clarksville, Indiana

• Assessed, tested, and performed customer and store product repairs• Enabled others to successfully use the range of Geek Squad resources, resulting inincrease in client issue resolution efficiencyProvided customers with troubleshooting, repair and support services within consumerenvironments• Assembled, maintained, and repaired system hardware• Performed regular upgrades to update systems and improve operability