- Help resolve technical computer issues- Perform basic security checks on systems like malware scans and reviewing running processes, scheduled tasks, network connections, named pipes, etc.- Verify endpoint operating systems are up-to-date - Troubleshoot mail issues including identifying phishing emails and spam- Help with VPN and other network connection issues- Diagnose and resolve system crashes

- Resolved employee technical issues- Monitored all computers for malware with Sentinel One- Updated Sentinel One blacklist / whitelist as needed- Created PowerShell scripts to hunt for known malware that was not being blocked by authorized AV applications- Wrote PowerShell scripts to handle tasks that needed to be run on multiple systems- Investigated malware infections. Track down when and how they got on the system- Written reports on malware infection investigations and reported to IT management- Wiped systems infected if infections could not be guaranteed removed- Monitored company computers for unauthorized applications- Prepared new systems for employees

- Examined customer graphics for errors, low resolution, sizing issues, etc- Prepared files by resizing, adjust spot colors and adding grommet and cut marks- Worked with printing and finishing departments to answer questions, readjust artwork or resolve other problems

- Help design and run manual and automated software testing. - Author and editing of technical white papers, tutorials and install guides. - I have given many training presentations for internal, business partners and customers.- Built and maintained test network for support- Wrote over 25 white papers, tutorials and manuals for customers and business partners- Helped customers and partners with issues or questions regarding the Onyx Graphics' software- Work with other departments like IT, engineering and marketing as needed- Test customer issues and escalate to engineering- Maintain customer cases and update customers as needed