Brett Garrett

Brett Garrett Email and Phone Number

Customer Experience Leader / Account Director @ InMoment @ InMoment
south jordan, utah, united states
Brett Garrett's Location
Waterloo, Illinois, United States, United States
Brett Garrett's Contact Details
About Brett Garrett

Experienced CX and research leader focused on helping companies understand their current and future customers’ needs and wants and how best to prioritize action.

Brett Garrett's Current Company Details
InMoment

Inmoment

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Customer Experience Leader / Account Director @ InMoment
south jordan, utah, united states
Employees:
611
Brett Garrett Work Experience Details
  • Inmoment
    Account Director
    Inmoment Jul 2023 - Present
    United States
    Leading top clients to identify and enable effective strategies and actions to improve their Voice Of the Customer (VOC) programs. Leverage newest technology (social, reviews, AI, NLP) to uncover actionable insights.
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  • Inmoment
    Client Success Director
    Inmoment Mar 2020 - Jun 2023
    St Louis, Missouri, United States
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  • Maritzcx
    Client Success Director
    Maritzcx Apr 2015 - Mar 2020
    Implemented actions to specifically retain and grow assigned accounts. Networked with all levels within client companies. Proposed and presented ideas to improve client research and customer experience programs and closed deals.
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  • Maritzcx
    Service Delivery Lead
    Maritzcx Dec 2012 - Mar 2015
    Led a team of over 30 staff members to design and execute research for our top financial services account.
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  • Maritzcx
    Sr. Manager, Research Operations
    Maritzcx Oct 2006 - Nov 2012
    Senior research consultant and operations leader over various tracking and ad-hoc studies.
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  • Maritzcx
    Research Manager
    Maritzcx Jul 2006 - Sep 2006
    Managed questionnaire design, sampling, analysis and reporting design on a very high volume, high profile, national, branch teller transaction satisfaction tracking study.
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  • Maritzcx
    Sr. Project Director
    Maritzcx Jun 2004 - Jun 2006
    Supported project team in execution of key tasks like managing data collection, tabulating data, creating and populating reports, analyzing and interpreting data.
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  • Tq3 Travel Solutions
    Research Manager
    Tq3 Travel Solutions May 2003 - May 2004
    Conducted customer and competitive research and internal analyses in support of important company initiatives.
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  • Strategic Marketing Research & Planning
    Research Project Manager
    Strategic Marketing Research & Planning Jun 1998 - Apr 2003
    Conducted custom quantitative and qualitative research studies from proposal to final report and presentation. Designed proprietary software program to simulate conjoint based "what if" scenarios. Moderated focus groups and In-Depth Interviews across multiple industries.
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Brett Garrett Skills

Quantitative Research Questionnaire Design Customer Insight Marketing Research Survey Design Primary Research Focus Groups Segmentation Analytics Data Collection Survey Research Competitive Intelligence Market Research

Brett Garrett Education Details

Frequently Asked Questions about Brett Garrett

What company does Brett Garrett work for?

Brett Garrett works for Inmoment

What is Brett Garrett's role at the current company?

Brett Garrett's current role is Customer Experience Leader / Account Director @ InMoment.

What is Brett Garrett's email address?

Brett Garrett's email address is br****@****hoo.com

What is Brett Garrett's direct phone number?

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What schools did Brett Garrett attend?

Brett Garrett attended Southern Illinois University Edwardsville, Southern Illinois University, Edwardsville, Southern Illinois University, Edwardsville.

What skills is Brett Garrett known for?

Brett Garrett has skills like Quantitative Research, Questionnaire Design, Customer Insight, Marketing Research, Survey Design, Primary Research, Focus Groups, Segmentation, Analytics, Data Collection, Survey Research, Competitive Intelligence.

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